Overall Satisfaction with Cherwell Service Management
This is being used across our 200 sites and all departments to log tickets. All services requests and computer/software issues are tracked.
- We are able to help parents at home thru the remote help feature.
- Ticket creation is simple.
- It can be a complicated interface for the technician.
- Updating and logged information can be done in a number of places so training is important.
- Positive impact for our organization to track workflow of issues.
Do you think Cherwell Service Management delivers good value for the price?
Yes
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
Yes
Did implementation of Cherwell Service Management go as expected?
Yes
Would you buy Cherwell Service Management again?
Yes