Cherwell Service Desk
April 29, 2021

Cherwell Service Desk

Jim Wiedholz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cherwell Service Management

This is being used across our 200 sites and all departments to log tickets. All services requests and computer/software issues are tracked.
  • We are able to help parents at home thru the remote help feature.
  • Ticket creation is simple.
  • It can be a complicated interface for the technician.
  • Updating and logged information can be done in a number of places so training is important.
  • Positive impact for our organization to track workflow of issues.

Do you think Cherwell Service Management delivers good value for the price?

Yes

Are you happy with Cherwell Service Management's feature set?

Yes

Did Cherwell Service Management live up to sales and marketing promises?

Yes

Did implementation of Cherwell Service Management go as expected?

Yes

Would you buy Cherwell Service Management again?

Yes

Users can create tickets even if they are not employed by the organization.

Cherwell Service Management Feature Ratings

Organize and prioritize service tickets
8
Self-service tools
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
Asset management dashboard
8
Change requests repository
8