Overall Satisfaction with Cherwell Service Management
Cherwell [Service Management] is used for IT Service Management, as well as Facilities Management, Pipeline Regulatory Management, and HR Service Management. Cherwell [Service Management] allows the company to work on tasks across departments, and keep end users informed of any service interruptions. Cherwell [Service Management] is heavily used for audit and regulatory purposes, and for recording historical work for any problem remediation.
- Consolidated Disparate Custom Apps
- Enhance Service Desk Functionality
- Great Support for External Audits
- IBM Service Delivery Manager (Discontinued), BMC Helix ITSM (Remedy) and Salesforce CMS
Much more customizable than other products, especially when ran in a self-hosted environment. Cherwell [Service Management] allows for greater flexibility of custom development and integrations to allow for automating tasks that traditional ITSM apps are not well suited for. Cherwell [Service Management] gives you the freedom to develop your own objects with minimal licensing costs.
Do you think Cherwell Service Management delivers good value for the price?
Are you happy with Cherwell Service Management's feature set?
Did Cherwell Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cherwell Service Management go as expected?
Would you buy Cherwell Service Management again?
Cherwell [Service Management] is well suited out-of-the-box for all things IT Service Management, from Incident and Service Request management, to Change, to Asset and Configuration Management. With Cherwell's official FSM module, it is also well suited for Facilities Management. I see Cherwell's vision with the HRSM module, but more work needs to go into it for it to be able to compete with existing HR solutions. With custom development, Cherwell is also great at custom webpages using a WYSIWYG style.