Cherwell Service Management - It can meet your organizations needs!
December 24, 2021

Cherwell Service Management - It can meet your organizations needs!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cherwell Service Management

We utilize Cherwell as our central IT ticket tracking system across the entire organization. Optional services we employ via Cherwell are Cherwell Service Management(CSM), Cherwell Asset Management, Change Management, Problem Management, Facilities Management, Housing Management, and Safety Management. Cherwell Service Management allows us to work intermittently across all IT Departments. This allows us to keep to ITIL Guidelines and best practices. We use CSM for Front and Back end development, providing services for our customers via Customer Service Catalog, keeping all users informed of any service interruptions, reporting and audit purposes, and ticket management to meet SLA's. As a Technician in our in-house IT Service Management team, I primarily manage Cherwell for Help/Service Desks and implementing mAPP's/developing services for our organization.
  • IT Service Management
  • IT Change Management
  • Facilities Management
  • Constant Enviroment Updates
  • Bug Fixes
  • Admin Training
  • Service Management
  • Asset Management
  • Change Management

Do you think Cherwell Service Management delivers good value for the price?

Yes

Are you happy with Cherwell Service Management's feature set?

Yes

Did Cherwell Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cherwell Service Management go as expected?

I wasn't involved with the implementation phase

Would you buy Cherwell Service Management again?

Yes

Cherwell, [Service Management], as an ITSM tool, is effective at executing user management and change management. Cherwell is very powerful and adaptive to meet your organizations personal needs.

Cherwell Service Management Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
Not Rated
Change requests repository
10
Change calendar
10
Service-level management
10