Cherwell - by far the best tool for managing Incidents, support tickets, changes for deployment!!
December 27, 2021
Cherwell - by far the best tool for managing Incidents, support tickets, changes for deployment!!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cherwell Service Management
We use cherwell for change management in our company. It has very useful features for tracking the support tickets and the changes going in deployment. However the workflow of the change process once the change is submitted needs some more user friendly screens. Creating a change ticket is very much user friendly but after change is submitted and navigating the change to different state is bit cumbersome.
- Support ticket
- Change ticket for deployment
- The UI screens can be enhanced for the tool to be more user friendly
- Great product for the pricing they offer
ServiceNow, Jira and other products in the market are very expensive compared to cherwell and cherwell provides a good number of features for the price you pay
Do you think Cherwell Service Management delivers good value for the price?
Yes
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
Yes
Did implementation of Cherwell Service Management go as expected?
Yes
Would you buy Cherwell Service Management again?
Yes