The Cisco Headset 500 Series is good!
September 04, 2020

The Cisco Headset 500 Series is good!

Adam Eberhardt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Headset 500 Series

It is currently being used and evaluated in the IT department to determine its efficacy in helpdesk and remote worker applications. We are testing it for long-term comfort, ease of use, and intelligibility for videoconferencing. We are currently pleased with the 500 Series headsets and may roll them out org-wide.
  • Comfort
  • Audio quality
  • Long-distance range of signal
  • Noise cancellation
  • Mute sync with software
Activation for the Cisco Headset 500 Series has been essentially plug and play. I connected it to power, and my computer's USB, and I was good to go. I have never had to do any configuration, and the deepest I have had to go into any setup at all was selecting the headset as my speaker and selecting it again as my microphone in our videoconferencing software.
In a remote work situation, having incoming audio going into my headset, rather than through external speakers has been absolutely critical in its impact on my day-to-day calls and meetings. Additionally, having a headset-mounted microphone by its nature helps in outside noise rejection and getting a better quality of audio input for calls and videoconference, which decreases frustration on both ends of the call.
We have not implemented the mobile app in our organization.
The Cisco Headsets were chosen based on their interoperability with other Cisco products that we already have in our organization. Specifically, the interop with Cisco Control Hub is very useful for the administration of the headsets, their users, and firmware upgrades. While others might function similarly to the Cisco Headset, this interoperability is important to our organization.
I have not had to engage with support, but based on past interactions, I imagine they would do well.

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The Cisco 500 series headset seems well suited to an application like a helpdesk person, anyone who is on the phone but needs mobility, and remote workers, particularly those who do a fair amount of video conferencing. The audio quality on the microphone and the speakers is top-notch, so it does well in all of these applications. Being a smaller headset, it may not be well suited to high noise applications since it does not completely enclose the ear, and it has no active noise cancellation.

Cisco Headset 500 Series Feature Ratings