Great all around headset that will meet your needs
Updated July 10, 2024

Great all around headset that will meet your needs

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Cisco Headset 500 Series

Overall Satisfaction with Cisco Headsets

I work at the helpdesk doing remote support so i use my Cisco headset about 7 hours a day. This headset allows me to service our users hands free, which is a huge convenience and makes my work possible. The headset is comfortable enough to wear long term and has very good audio quality. I enjoy using my Cisco Headsets.

Pros

  • Great sound quality
  • Comfortable to wear for extended periods
  • Integrates well with Cisco IP Phone features

Cons

  • An option for single earpiece
  • Slightly more sturdy build quality (more metal)
  • Padding is comfortable but wears over time
  • Allows me to provide remote phone support
  • Allows me to take hydration and coffee breaks while on the phone
  • Allows me to reduce missed calls because it is easy to answer
Extremely easy to set up with the assistance of my voip expert. In addition, when I had some technical issues with the device, it was a trivial matter to get the device swapped out and all my settings were transferred over including customizations, speed dial lines, and even my wallpaper.
I use my headset for 7 hours a day and I always have crystal clear sound quality. Cisco Headsets are so good that I always know if there are audio issues the issue is on the other end of the line. It’s very annoying to constantly be asking users to repeat what they said, so with Cisco Headsets I never have to do that.
I have not used the mobile app, but I have used my Cisco Headset with the Jabber app on my windows desktop. Before that I used it with the Cisco IP communicator windows desktop app. The headset integrated as expected with both apps and I had no issues accomplishing my job duties
plantronics c054 is the other headset that i have used. it has a completely different feature set and in almost every way, upgrading to the cisco headset has been an improvement.

Do you think Cisco Headsets delivers good value for the price?

Yes

Are you happy with Cisco Headsets's feature set?

Yes

Did Cisco Headsets live up to sales and marketing promises?

Yes

Did implementation of Cisco Headsets go as expected?

Yes

Would you buy Cisco Headsets again?

Yes

Providing remote assistance to ours customers while I need to use my computer to assist them, so I really need both my hands free. Cisco Headsets are crucial in allowing me to accomplish this workflow. I have tried other company’s headsets and they are missing key integration features like compatibility with the Cisco IP Phone.

Using Cisco Headsets

20 - Customer support, remote technical support, general office workers answering phones including clerical, business, human resources.
20 - IT support technicians assist with cisco headsets. they escalate issues to level 2 support techs if needed, and there is a voip technical expert who manages the system and provides last tier tech support when issues get escalated to that level
  • hands free answering the phone
  • easy to manage using cisco tools, less need to fiddle with knobs and dials
  • starting to replace the existing aging headsets that are the standard
  • centrally managed headset settings that make setup easier
  • possibly videoconferencing
  • probably not that many other use cases to be honest
Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.

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