Item: Cisco Meraki MS
Rating: 10
Author: João Paulo

Overall Satisfaction with Cisco Meraki MS

Use Cases and Deployment Scope

Company has several access points distributed in different contact center and business customer agents, and to be able to manage all from a single console and give internet to the clients and offices. Have complete control and administration of the contact centers, permitting easy control. Allowing and easy way to add new devices or replace all ones

Pros and Cons

Pros

Single user friendly console
Easy manage of all devices
Adding new features in new versions
Scalability

Cons

The license cost is one of the pain points
Capability to integrate with other vendors
More templates to generate reports

Return on Investment

Improved visibility of the network of the remote offices
Reduces costs of maintenance of the hardware
Improved security out of the box

Simplified Management

With Cisco Meraki MS we can manage it from any device and from anywhere without a VPN. A plus is the console, easy to navigate and troubleshoot or take action in case of need. The dashboard gives a wide variety of vital information, allowing to focus on what's needed and find quickly a problem in the network.

Integrations with other Cisco products

Cisco Umbrella and Cisco AnyConnect

Less costs, with implementation and maintenance. Improved service capabilities with less effort, a smaller team to implement and to manage. Allows for escalation with ease and trust on the out come and the ability to just keep adding more devices and improve or maintain the provided service fully integrated with remaining Cisco portfolio.

Scalability

I give this rating considering the ease that is to add need devices and ease to get an extra license for all and any news devices. The top user friendly console and dashboards are friendly and fast to get to know and immediately start using and find information to be able to manage and maintain service level or the security.

Alternatives Considered

Ubiquity 401k and Fortinet FortiGate

Cisco provides top notch solutions for each networking/security need. Cisco provides strong and resilient equipment, backed up by a strong support, and every product when compared item by item always ends up lacking, even if they have some extra feature not available in Cisco Products with recognition of the market, that also provides and extra help when it's time to get approvals.

Key Insights

Do you think Cisco Meraki MS delivers good value for the price?

Yes

Are you happy with Cisco Meraki MS's feature set?

Yes

Did Cisco Meraki MS live up to sales and marketing promises?

Yes

Did implementation of Cisco Meraki MS go as expected?

Yes

Would you buy Cisco Meraki MS again?

Yes

Other Software Used

Cisco Umbrella, Cisco AnyConnect, Microsoft 365

Likelihood to Recommend

Best suited with several access points distributed in different contact center and business customer agents, with the ability to manage all from a single console Have a complete control and administration of the contact centers, permitting an easy control. Allowing and easy way to add new devices or replace all ones. Managing several vendors in one platform is a down.

Cisco Meraki MS Feature Ratings

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