A great system
June 06, 2019
A great system
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)
It is used to solve the problem of seeing if a customer was hung up on, if our reps are taking calls and how many calls they have taken. It is used by our whole organization but mostly by our tech department. We use it also to see how many calls were taken in a day, week or month.
- It shows the calls that come in.
- How long a call lasted.
- It also shows how many calls a rep took that day.
- I would like it to show the individual when I select their name.
- I have not had any negative impact.