A great system
June 06, 2019

A great system

Stephanie Chapman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

It is used to solve the problem of seeing if a customer was hung up on, if our reps are taking calls and how many calls they have taken. It is used by our whole organization but mostly by our tech department. We use it also to see how many calls were taken in a day, week or month.
  • It shows the calls that come in.
  • How long a call lasted.
  • It also shows how many calls a rep took that day.
  • I would like it to show the individual when I select their name.
  • I have not had any negative impact.
It is very suited for our company for everything we need it for. The most specific scenario is being able to see if a specific number has called into our office and who they spoke to if they did. It's helpful because we can determine if someone is doing their job.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Call reports
Directory of employee names
Call screening