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Probably good, but definitively old.
June 22, 2022

Probably good, but definitively old.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco VoIP PBX

I was in technical customer support and the software was used to make inbound and outbound calls to customers.
  • Receiving calls
  • Quick options during a call
  • Details of the call (incoming number, length of the call displayed...)
  • Register the calls
  • The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it.
  • The UI looks terribly old, not even a little bit looking like a hardphone.
  • More options during a call.
  • Inbound and outbound calls
  • Quick access to the call features (hang up/out, time of the call, phone number of the customer...)
  • Discreet and working in background
  • We could handle our calls for the customer in needs for support.
  • Our managers were able to listen to and evaluate our calls, useful for quality assessment.
  • Discreet in the office as everything is handled from a headset.

Do you think Cisco VoIP PBX delivers good value for the price?

Not sure

Are you happy with Cisco VoIP PBX's feature set?

No

Did Cisco VoIP PBX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco VoIP PBX go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco VoIP PBX again?

No

I think it would have been better to use a real hardphone at the time I was working at the company. Cisco never managed to work and IT was struggling with it. The UI was also terrible in my experience, the buttons didn't display so we have to guess if something was clickable or not. The window was also very small, I don't remember having the possibility to have it bigger, but if so, this would look terrible seeing at the very old interface.