Cisco continues to provide great video solutions and compatibility with other video bridges
June 15, 2022

Cisco continues to provide great video solutions and compatibility with other video bridges

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Cisco Webex Room Series

Our Cisco Webex Room Series devices (fka MX Series) are used in our conference rooms and Executive offices for collaboration via Cisco Meeting Server (voice & video bridge) and via Microsoft Teams meetings via CVI (Cloud Video Interop) where users can dial into a scheduled MS Teams meeting. There are various sizes for every room size from desktop units (DX Series or now Desk series) to the larger Room Series. We currently don't have any problems or limitations at this time.
  • Whiteboarding
  • Joining a Microsoft Teams meeting
  • Joining a Google Meet meeting
  • Joining a Webex meeting
  • Manufacture them to be lighter in weight
  • less traveling for employees
  • collaborate from any location (ie: home or company location)
  • capable of handling multiple attendees and visible when speaking
We tend to purchase the Cisco Webex Room Series for larger rooms with the dual-screen option (ie: 55 or 70-inch dual screens). We're able to duplicate the output on each screen for local presentations and if on a video call the participants will show up on the left screen while content (if included) will show up on the right screen.
With our Cisco service contract, NBD replacement and 24/7/365 support are included. We have not had any issues with trying to get a replacement for defective parts or for support (ie: software or troubleshooting). Very satisfied with the level of support available.
Our users are satisfied with these systems as we've used Cisco for years and with the added feature of CVI subscription from Cisco, we're able to join an MS Teams meeting seamlessly from our video endpoints. We can still use CMS if needed or join a Google Meet call as well.

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They are well suited in conference/meeting rooms, easy to use with the tabletop touch panel, and to share content via HDMI inputs. Our users are very comfortable with them and prefer them over other manufacturers (ie: MS Teams systems) due to fewer points of failure and not many components involved from the table to the video system.