Citrix ShareFile: a nice tool but can do better.
January 29, 2019

Citrix ShareFile: a nice tool but can do better.

Jason Rojas | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Citrix ShareFile

Citrix ShareFile is our file/document storage solution. We are using it across the entire organization.
  • It offers a variety of tools to access the platform, such as web, desktop, mobile.
  • File storage solution in the cloud, more robust than a Dropbox, Google Drive, etc.
  • Support is not as good as it used to be. Need more training and better response time.
  • Performance issues seem to be plaguing it as of recently, such as latency issues. Citrix ShareFile won't give a response as to why they are occurring.
  • Need to focus on performance, integrations, and streamlining user administration and management. The UI is not really designed well from an administration standpoint, even after its recent design update, it requires more clicks.
  • The positive impact is that we can access our data 24/7 anywhere around the world. We have a flex schedule and we can function anywhere and don't have to worry about updating outdated file storage architectures.
It's good but can do a lot better on the backend and support. Even since Citrix acquired it, it seems to be part of a big conglomerate which has lost focus.
Constantly seeing latency issues and they are not responding as to why those problem keeps popping up.
Sync tools, file explorer tool, can pull data into NAS device which is nice for homemade disaster recovery.
Citrix ShareFile is a good cloud solution with a lot of applications to access in the cloud. This is good because it allows users access however they prefer. It offers unlimited storage capabilities and is nice and affordable.

Citrix ShareFile Feature Ratings

Versioning
9
Video files
9
Audio files
9
Document collaboration
9
Access control
7
File search
7
Device sync
8
User and role management
7
File organization
7
Device management
7
Performance
6
Reliability
6
Storage Reports
7