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Citrix review
November 26, 2019

Citrix review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops is used in conjunction with our document management application to centralize data for our nationwide (worldwide) insurance division.
  • Centralize data.
  • Ease of user desktop management.
  • Standardization of desktops.
  • It's not cheap to operate.
  • Complex, there are a lot of moving parts, so it takes some dedication to set up and manage.
  • The constant changing of names is annoying (i.e., Virtual Apps and Desktops—formerly XenDesktop).
  • I can't speak too much to the cost, but I know it isn't cheap.
I'm not sure there is a real alternative to Citrix Virtual Apps and Desktops. Maybe Microsoft Remote Desktop or Terminal server? Citrix Virtual Apps and Desktops is much more configurable and robust than either of these options for anything more than maybe ten users. Citrix Virtual Apps and Desktops is the way to go for virtual desktops and applications. Even our smallest office of 12 users runs on Citrix Virtual Apps and Desktops.
The only complaint I have with Citrix Virtual Apps and Desktops support is the chief complaint about all most all support - it's based overseas, and the techs, while very knowledgeable, are tough to understand. I'm the type that doesn't just want the issue fixed, and I want to know what happened, how to fix it, and why it broke. Sometimes this extra information is hard to get. Otherwise, the support is excellent, reasonably quick to respond at any hour, and quickly fixes the issue.

Do you think Citrix DaaS delivers good value for the price?

Not sure

Are you happy with Citrix DaaS's feature set?

Yes

Did Citrix DaaS live up to sales and marketing promises?

Yes

Did implementation of Citrix DaaS go as expected?

Yes

Would you buy Citrix DaaS again?

Yes

The centralization of company data and standardization of user desktops is the primary reason we use Citrix Virtual Apps and Desktops. This helps both the end-users (all data is in a single location rather than a unique share on a unique server for each office) as well as IT management (all users share the same desktop and settings. One location to change all desktops).