Mapping survey answers into SFDC is big time saver.
Updated December 04, 2014
Mapping survey answers into SFDC is big time saver.
Score 9 out of 10
Vetted Review
Software Version
Enterprise
Overall Satisfaction with Clicktools
- Once you get over the learning curve of how to build a survey and map the answers back into Salesforce, the automation of capturing client information on the account record in real time is a tremendous time saver.
- Their client resources could use a little help. I often found out of date training videos and there is no way to look up your previous support tickets.
- Reduction in staff time for transferring survey responses back into the CRM. A task that would normally take 1 hour is now accomplished in minutes.