Clicktools

Clicktools

Score 10.0 out of 10
Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus...
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Recent Reviews

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Popular Features

View all 16 features
  • Data export (15)
    9.9
    99%
  • Changes to live survey (16)
    8.9
    89%
  • Multiple question types (16)
    8.9
    89%
  • Custom logo/branding (14)
    8.9
    89%

Video Reviews

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Pricing

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What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Mailchimp?

MailChimp is an SMB-oriented email platform. A free account is offered with a 500 subscriber limit and with a limit of 3000 sends. There are various pricing models above 500 subscribers.

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Product Demos

Clicktools Overview
01:15
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

9Avg 8.0
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Product Details

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

Clicktools Video

Clicktools Overview

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, Forsta, and InMoment Experience Intelligence (XI) Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 27)
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April 04, 2019

Clicktools - 5*

Rebecca Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Clicktools has given us the ability to embed custom scripts into specific accounts with a bespoke set of questions that we want to gather responses to.
  • The reporting per script is good and the ability to custom build means we can pick out the most vital responses that we are trying to get to.
  • In terms of investments I can't answer that question but I imagine the ability to perform these bespoke scripts is time-saving.
December 15, 2015

Our go-to tool

Lauren Maunder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Improved customer service as a result of polling what our customers truly value.
  • Improved employee morale - we took the results and rewarded employees based on their reviewed performance.
  • Gathered data on new products so we could gauge effectiveness and areas for improvement.
Score 10 out of 10
Vetted Review
Verified User
  • Better customer service, input from our satisfaction surveys is used to continuously improve our interaction with our customers and provide feedback to our team members.
  • The ability to change survey questions through clicks and not code is a big advantage. Reduces the stress on our IT department and helps us turn around requests quicker.
  • Adds a level of professionalism in our interactions with our customers.
James Valent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Clicktools has had a positive impact on our NPS. Thanks to robust survey capabilities, we capture a lot of survey data from our customers so that we can truly understand their health.
  • Clicktools also really helps our internal teams understand how MindTouch Support is making our customers delighted. Internal communication? Thanks Clicktools!
Score 7 out of 10
Vetted Review
Verified User
  • Increased employee efficiency: due to the fact that it links to the Salesforce, it saves time to update our stakeholder records. It is, at least, a 100% ROI.
  • Better customer service. The data we collect help us improve our operations. It is hard thought to estimate the role of Clicktools in the retention of our clients.
Gary Fusco | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • The NPS Survey project has been invaluable to management in proactively addressing customer needs and issues.
  • The NPS Survey project has guided product development features and deployment schedules.
  • Product User surveys have enabled professional services to gain visibility on customer project issues faster than before, and address them with key stakeholders.
Katie Meeker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
Score 9 out of 10
Vetted Review
Reseller
  • Using alerts to notify our account managers when we have received a concerning response has enabled us to act quicker thus helping improve client retention.
  • Clicktools has given us the ability to globally govern survey content and make comparisons across brands and countries.
Stan W Jernberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Being able to gather customer feedback globally has allowed us to respond more quickly to specific needs within geographies. Having a database of historical Customer Satisfaction data to draw on provides more credibility when going to executive management for resource needs. With the assistance of Clicktools, we have adopted the "NPS" ("Net Promoter" Score) concept that is an industry standard for measuring overall Customer Satisfaction. "I would recommend Grass Valley based on this service experience" is on all surveys and we use the ratings (scale 1-10) of this response as our NPS and to gauge how well we are doing overall.
Sherrie M. Carter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Customer Support has driven the adoption and maintenance of this product over consideration of other products. it works reliably and cost effectively.
  • We find that the email functionality is very convenient. When a case is closed, the customer immemdiately receives the survey. Response rates are very high when the survey is sent quickly.
  • Salesforce integration enables our IT team to easily manage the app.
Keri McKiernan, CSM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Clicktools has helped us capture our increased customer satisfaction with our company's support process
  • Clicktools has allowed us to have a very small cost to maintain the system
  • Clicktools allows us to be flexible to meet business needs and go to market with a new survey in
Score 8 out of 10
Vetted Review
Verified User
  • By getting the pulse on customers, we are able to pivot, gain insight on customer issues, and measure progress on key metrics
  • By using the web to case functionality along with Salesforce workflows, we have been able to go to a paperless RMA system. Previously our customers were required to fax in a form to start the process. Now they simply complete a form online and obtain an RMA number along with instructions on how to ship their product in, immediately.
  • Overall we can provide better customer service and gain quantitative analysis on customer satisfaction and rep behaviors.
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