C9 / Cloud9 lives up to its name
July 22, 2013

C9 / Cloud9 lives up to its name

Brendan White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction

  • It gives you the ability to see where your pipeline was in the past and compare to how it is now. You can set queries that will allow you to show at risk deals, committed deals, etc.
  • This gives much better visibility for management to coach.
  • Writing the queries takes some skill. The wizard will walk you through it but it will take some time to learn.
  • Since it is outside of Salesforce, adoption is harder to drive.
  • Helps push deals through faster by giving better visibility. As far as a actual dollar amount I am unsure.
Great product and helps our management with pipeline visibility
User Conference at Dreamforce is a must!

Product Usage

20 - Sales Management
Sales Reps
Sales Operations
Professional Services
3 - We have 3 admins for the product. However it is Salesforce admins that do this, so they are not dedicated full-time to the product.
  • This product is used in many ways. The Executive Vice President uses it to show pipeline. (What is in play, what has closed, what has pushed etc.) This is used to talk with his VP's.
  • The VP's use it for pipeline review with their sales team. Showing forecasted deals, deals at risk, pushed deals etc.
  • Opps uses it to show trending for more accurate forecasting as well as automated reports that are sent out to other area's in the org for better visibility of what is in the works.

Evaluation and Selection

C9 is used for showing trending of Salesforce information. It takes a snapshot of data everyday and allows you to show the trending from times you select.

We previously did this using Analytic Snapshots from Salesforce.
I was not around when the software was purchased.


I wasn't here for the implementation but I have heard it went smoothly.


  • In-person training
Good assistance on set up and detailed training.


All dashboards , queries, reports and bookmarks are custom created to fit your organizational need. There are many things that are canned but can be customized.


Timely and thorough when I have used them.
No - We did, but have admins at our company capable of customization.


Day to day it is very easy to use. Set up and admin work has a learning curve


In 2 years we have only had 1 uptime issue for around 45 min.
Works well, it is Cloud so it's based on your internet speed.

Vendor Relationship

Very easy, Great vendor, very good to work with.
I was not involved in this process.