Clover: the solid modern POS
September 12, 2020

Clover: the solid modern POS

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Clover

Clover is used at my family restaurant, Divine Curry. It is a POS (point of sale) system used to record orders and collect payment. It is a white tablet on a stand that comes with Clover software hosted on the Android 4.4 operating system. The highlight of the system is their proprietary software with which you interact thought the touch screen. When you set up the Clover system, a representative comes and helps you input your restaurant menu into the system and gives you basic training on how to add future items. The software allows you to create orders for dine-in, takeout, or delivery, and all customer details that you enter are saved for future reference. You can easily go from any order to payment, which is supplemented by an add on credit card reader and receipt printer. In our case, we use the receipt printer to print orders for the kitchen as well as a receipt for the customer. All transactions are saved and can be viewed in the Clover portal on their website, which we used to do some analysis on the busiest times of the day and best selling items. All in all, Clover is a great POS system, with polished user experience, and helpful features.
  • User experience
  • Payment transactions
  • Customer support
  • Old operating system
  • Limited features
  • Limited reporting
  • The system usually never has any technical problems.
  • A few times, Clover servers have gone down, in which case, you are unable to do any transaction.
  • The system is easy and fast so our customers don't have to wait long for payment.
While both of them get the job done, Clover is far easier to use than Aldelo. It actually feels like a POS system meant for the 21-century smartphone era while Aldelo feels a little deprecated. Clover is also far more affordable than Aldelo. It also looks better aesthetically.
We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
Clover is easy to use and learn. It also has clearly put a lot of thought into its customer experience. I have trained multiple waiters to use it for my restaurant and they always pick it up very quickly. The system always works fast in terms of software and hardware. Solid usability is one of the main reasons I keep using this system.

Do you think Clover delivers good value for the price?

Yes

Are you happy with Clover's feature set?

Yes

Did Clover live up to sales and marketing promises?

Yes

Did implementation of Clover go as expected?

Yes

Would you buy Clover again?

Yes

Clover is suited for someone looking for an all in one, easy to use, point of sale system for a small business such as a restaurant. You have to train your employees on how to do the basic functions and most of the activities are remedial if you have used a smartphone before. I don't think it would be so appropriate for large retail stores because it's not fast enough to handle high demand and many items.