Easy, Flexible, and Feature-Rich
September 17, 2020

Easy, Flexible, and Feature-Rich

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Clover

Clover is used for point-of-sale at the retail location, as well as at booths and tables for outdoor markets. The online ordering feature is also used for curbside pickup of apparel items, and for online orders that are shipped globally. Clover also provides CRM features that we make use of for adding users to an email list if they opt-in, and sending them information about new offerings and sales.

Pros

  • Great integration with third-party payment processors.
  • Lots of additional features like the ability to add promotions and discounts.
  • Clover has features for gathering customer feedback.
  • Clover Stations and Clover Mini are well-built and well-designed.

Cons

  • Clover is aimed at restaurants so many of the features do not make sense for an apparel retail store.
  • Price is an area where Clover could improve in order to match the prices its competitors offer.
  • Could have better onboarding and tools for small businesses.
  • Clover is more complicated to set up and do the initial configuration since there are more options. This isn't bad per se, but it can be overkill for some small businesses.
  • Positive: Save money on transactions by shopping around for the best payment processor.
  • Negative: Took some time to set up.
  • Positive: Everything works great and is a full-featured, professional POS system.
  • Negative: Hardware is more expensive than some competitors.
Clover has just the right combination of affordability with extra features and flexibility that isn't offered by some cheaper options. Clover is flexible enough to allow integration with Shopify and other useful retail technologies, as well as integrating with many payment processors. Clover is also always adding new options for things like contactless payments, and I am confident they will continue to keep up with changing technologies, so I believe Clover is a good investment for the future.
While I've never contacted Clover customer support, their website and available materials are absolutely fantastic. Overall, they present information in a clear and easy-to-understand manner with case studies and examples aplenty. Their online content for Clover users is excellent, whether on the technical side for integrating with back-end software services, or walkthroughs for employees who are new to the system.
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.

Do you think Clover delivers good value for the price?

Yes

Are you happy with Clover's feature set?

Yes

Did Clover live up to sales and marketing promises?

Yes

Did implementation of Clover go as expected?

Yes

Would you buy Clover again?

Yes

Clover is perfect for restaurants, as well as any customer-facing company (whether a restaurant or other retail, etc.) that has multiple employees thanks to its shift management. Clover is great when you are trying out different promotional offers and discounts as well, such as happy hours at restaurants. It is less appropriate for a small business with very few employees, or a sole proprietorship, which might not use all the extra features Clover has to offer.

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