Item: CMiC Construction Platform
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We are using CMIC Enterprise and Field desktop applications for all of our accounting and project management needs across our entire organization except at the field level. CMiC helps with data integration, reduces the use of spreadsheets, and reduces the amount of paper handling. We are looking forward to using the mobile applications once CMIC has made them as useful as its competitors.

Pros and Cons

Very good integration between financial and project management module
Very good RFI, Submittal, CO, PCI and Subcontracts Logs
Can export most logs to a spreadsheet which can be useful, we like that a lot.

Payroll module is extremely complex to set up and use--not user friendly
Payable date entry is not efficient; we lose productivity by changing to CMiC from another software
Mobile applications are not fully developed
Progress billing module is not user friendly; hard to correct if mistakes are made
Presentation of change orders on progress billing is very poor
Cannot track gross margins on change orders properly or without extreme efforts

Return on Investment

Negative return on investment in year 1 and 2; appears to be improving
Difficult to deal with support at implementation; always trying to charge additional money; negative experience for us
Disappointed with sales promises that were not delivered

Alternatives Considered

Enterprise Explorer, Explorer Pivot, Vista by Viewpoint and Sage 300 Construction and Real Estate

The reason we chose CMIC over other platforms 3 years ago is because it was cloud-based and reasonably priced.

Support Rating

First two years, support was very slow. Some support people didn't seem to have much experience with the software themselves. One training person was very poor at giving the forecasting training, was not very knowledgeable. In the last year, support service has improved and is getting better. I have noticed turnaround times are getting quicker, so something good is happening.

Key Insights

Do you think CMiC Construction Platform delivers good value for the price?

Not sure

Are you happy with CMiC Construction Platform's feature set?

Yes

Did CMiC Construction Platform live up to sales and marketing promises?

Did implementation of CMiC Construction Platform go as expected?

Would you buy CMiC Construction Platform again?

Likelihood to Recommend

The security access setting is solid but hard to understand and not user friendly, which could be simplified. The payroll module is too complicated to use and not user friendly. CMiC Construction Platform has poor accrual of vacation pay and poor reporting on pay stubs. Software appears to be geared toward US-based companies, with less attention to Canadian companies when it comes to payroll setup. Has improved since we first launched the system but we had to fight for it.

CMiC - lots of potential if you have the resources and capital to use it

Software Version

Modules Used

Overall Satisfaction with CMiC Construction Platform