CMiC - lots of potential if you have the resources and capital to use it

First two years, support was very slow. Some support people didn't seem to have much experience with the software themselves. One training person was very poor at giving the forecasting training, was not very knowledgeable. In the last year, support service has improved and is getting better. I have noticed turnaround times are getting quicker, so something good is happening.

CMiC has many different platforms that users can use so a lot of options for its clients. Depending on the size of the organization and on the number of dedicated internal support persons your organization has, I'm sure a company will benefit from most of the features. The problem is for smaller firms that don't have the resources to manage the platform, create workflows, forms, business intelligence form/query, etc., those companies will miss out on CMiC features because to make it work for one's organization, it takes someone internally to customize it. A lot comes out of the box, but not necessarily fit to ones operations. The good side is that there appears to be a lot of flexibillity to customize what information users can see and use.

The security access setting is solid but hard to understand and not user friendly, which could be simplified. The payroll module is too complicated to use and not user friendly. CMiC Construction Platform has poor accrual of vacation pay and poor reporting on pay stubs. Software appears to be geared toward US-based companies, with less attention to Canadian companies when it comes to payroll setup. Has improved since we first launched the system but we had to fight for it.