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CMiC at a Glance
Updated November 16, 2022

CMiC at a Glance

Randy Stanger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

ERP & Financials

Modules Used

  • Accounting & Financial Controls
  • Enterprise Content Management
  • FIELD: Mobile Applications
  • FIELD: Project Management & Collaboration
  • Project Controls
  • Business Intelligence Tool

Overall Satisfaction with CMiC Construction Platform

We are a commercial construction company doing business in all of the western states. We use CMiC for our accounting, payroll, project management, and field. Before switching to CMiC we struggled with being able to connect with our guys in the field and being able to access our data from outside the office. With CMiC Cloud it has given us the ability to access our data from wherever we are. We constantly struggled with our field being able to see the latest information. CMiC Field has given them access to see the latest data and also easily submit daily journals and various reports.
  • CMiC has really good customer service
  • CMiC is constantly trying to evolve to meet the new and everyday needs
  • Willingness to collaborate with users on how they can improve
  • They provide a wide array of useful tools
  • The ability through the cloud to work from anywhere
  • Depending on what module you are in, there are a lot of issues with continuity. It appears that each screen was designed by a different programmer and there wasn't a basic structure to follow. The save button on one screen is at the top and on another it is on the bottom. Then on other screens the save button is called "process". Also on most date entry fields, you can enter the date as MMDDYY but on others, you have to do YYYY-MM-DD. I would really like them to make things consistent through all of the modules. It makes training new employees more difficult when there isn't consistency.
  • I’m hoping this has been fixed with the new CMiC Connect App but but mobile field in the past has been very glitchy. Every time there has been an update to the apps our employees and subcontractors have had to delete and uninstall the app. This has caused a lot of frustration and an unwillingness to use the app.
  • We are more connected as a company
  • Forecasting has become much easier and allowed us to better track the performance of each job.
We were with our previous Construction Platform for more than 20 years. The deciding factor for us to look for a new solution was their lack of customer service. We looked at several options before deciding on CMiC. Most that we looked at were not all-inclusive, having great project management tools but they didn't have an accounting platform. CMiC has done a great job in bringing some of the tools that we were wanting in a project management software while offering accounting. This saves our company a lot of time and resources not having to double enter change orders from project management to accounting.

Do you think CMiC Construction Platform delivers good value for the price?

Yes

Are you happy with CMiC Construction Platform's feature set?

Yes

Did CMiC Construction Platform live up to sales and marketing promises?

Yes

Did implementation of CMiC Construction Platform go as expected?

Yes

Would you buy CMiC Construction Platform again?

Yes

CMiC Construction Platform works great as an all-in-one solution. However, due to the fact that CMiC can do so many things well other programs that specialize in just one thing are oftentimes a little cleaner or more polished. The thing that has helped our company the most is being connected to the cloud. We are able to work from home, on the road, or in the field. Our connectivity with our field superintendents has never been better. They are able to see updated sub-lists, submittals, RFIs in real-time, not needing to rely on the project managers to either print or email the documents to them. For the price, there isn't a better all-in-one solution on the market.

CMiC Construction Platform Feature Ratings

8.1
Plan distribution & viewing
8
Plan markups & sharing
8
Document sharing
9
Issue tracking & punchlists
7
Photo documentation
8
Jobsite reports
8
RFI tools
8
Collaboration & approvals
9
As-built drawings
8
Mobile app
8
Submittal design and management
7
Checklists
8
Meeting Minutes
Not Rated
Specifications
Not Rated
Change orders
9
7.5
Takeoff tools
Not Rated
Job costing
7
Cost databases
8
Cost calculator
Not Rated
Bid creation
Not Rated
9.0
Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.7
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
6.8
Dashboards
8
Standard reports
5
Custom reports
5
Data exportability
9

Using CMiC Construction Platform

36 - We have our accounting, project managers and field superintendent currently using CMiC.
We don’t have any employee’s designated to CMiC support.
  • Project Management Controls
  • Payroll
  • Accounting
  • Job Forecasting
  • Unknown
  • We are wanting to start using CMiC’s checklist functionality.
The change construction platforms is a huge undertaking. Although CMiC is not perfect and there are items I’m hoping will get fixed in the future I believe that CMiC provides the best product for the cost.

Evaluating CMiC Construction Platform and Competitors

Yes - Before switching the CMiC we used Viewpoint.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Other
Product features and price are very important in making this decision but the key factor in us switching was support and customer service.
If we had to do it again I think we would make the same decision again.

CMiC Construction Platform Implementation

The biggest thing we learned was set a schedule and stick to it.
  • Implemented in-house
Yes - The first phase when we went live was Job Costing, Job Billing and Project Management. Phase 2 was payroll.
  • Not knowing how to set up certain features that were disabled.

CMiC Construction Platform Training

  • Online Training
  • In-Person Training
  • No Training
Before we began the process we flew to Toronto to meet with the CMiC team in person. The Majority of our training was done online.
I felt the training was good and the trainers knew the software.
There have been certain features of CMiC that we have been able to implement by using their online resources. However, CMiC is very robust and requires a lot of set. I would not recommend trying to go through implementation without training.

Configuring CMiC Construction Platform

For the most part CMiC can be configured to meet your needs. However, it comes with a cost.
No.
No - we have not done any customization to the interface
No - we have not done any custom code

CMiC Construction Platform Support

ProsCons
Support cares about my success
Quick Initial Response
Poor followup
Not kept informed
Escalation required
Need to explain problems multiple times
No we have not. I have never heard of “Premium Support”.
Yes - The support team is really good and solving problems when it is a set up issue and we are missing a check mark. However whenever an issue gets sent to programming we never hear back.
A couple weeks ago I was having an issue with some invoices showing up. I sent in a ticket trying to explain the issue and immediately Melanie asked if we could set up a conference call so she could see and understand what I needed. Also after Steve’s session at Connect he showed us about Auto Cold Storage. I read through all of the CMiC Assist Articles and still have some questions. I sent in a ticket for additional information and Jordan instantly asked if we could schedule a call so he can help walk me through the set up.
Like in every company some employees are better at helping customers than others but CMiC as a company cares for their customers and tries to help and resolve their issues and concerns. The biggest frustration is when tickets get sent to programming. There is never any follow up and it is hard to get a status update on those tickets.

Using CMiC Construction Platform

ProsCons
Like to use
Requires technical support
Inconsistent
Slow to learn
Lots to learn
  • Job Costing
  • AP/AR
  • RFI
  • Job Billing
Yes - The mobile app when working is great. Every couple months the app crashes requiring you to have to delete and reinstall the app.
Once you know the system it works well but is hard to just sit down and begin working in the system.

CMiC Construction Platform Reliability

CMiC has several key features that can either work together or independently depending on your companies needs.
Sometimes since this is a cloud based product the system can become slow but we haven’t had any issues of availability without CMiC first letting us know it would be down.
Reports are pretty shown to run but general pages typically load pretty quick.

Integrating CMiC Construction Platform

Unknown.
  • None
  • File import/export
I export CSV files from CMiC to merge with various excel merge templates I have created.
None

Relationship with CMiC

Upgrading CMiC Construction Platform

Yes - We are a cloud client so upgrades are automatic.
  • Fixed bug issues
  • Better stability