Wonderful, but a maintenance headache
February 01, 2022
Wonderful, but a maintenance headache
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cognito Forms
We run professional certification programs for senior Architects, Data Scientists, and Technical Specialists. We use Cognito Forms to collect candidate information including descriptions of experience and demonstrations of skill. We have business rules regarding dates, levels of seniority, areas of expertise, etc. We also use Cognito forms for subject matter experts to record their reviews of the candidates' applications, and we use them to gather the findings of peer review boards that interview candidates. In addition, we use the forms' lookup and workflow capabilities to select the reviewers and route candidate forms to them
- Powerful conditional logic for controlling visibility, optionality etc
- Lookups to provide access to lists from other forms, plus filters to select valid entries
- Email based workflow, and the ability to open pre-filled forms from links in the email
- Responsive and knowledgable support by email
- The ability to structure a form into sections, and sections within sections, to group related fields together for naming and reference, and for copying/pasting within the form
- We have families of forms with a mix of unique parts and common functionality. Cognito has no ability to copy a field or a section (set of fields) between forms. If you need to update the common functionality, you have to do it separately for each affected form.
- It seems that the (large and impressive) functionality has outgrown the capabilities provided to manage sets of complex forms that exploit this functionality - such as copying and pasting between forms or being able to define a section in one place and have it appear in many forms (#include)
- The documentation is incomplete - often have to discover how things work by trial and error
- A spell checker for content would be nice!
- We've been able to get away from Word and pdf forms and build a functionality that is conditional on form content
- The speed of getting a good-enough version up and running to meet an immediate business need is outstanding
- The cost of improving a set of almost good-enough forms or propagating a change in business rules is depressing
Do you think Cognito Forms delivers good value for the price?
Yes
Are you happy with Cognito Forms's feature set?
Yes
Did Cognito Forms live up to sales and marketing promises?
Yes
Did implementation of Cognito Forms go as expected?
Yes
Would you buy Cognito Forms again?
Yes