Overall Satisfaction with Cohesity Helios
We were using Cohesity as a network file solution, however that has changed and now we us it as a backup solution. Currently it is being used in all 3 of our locations. The backup solution is being used to backup SQL and Oracle databases, File level backups, and VM backups.
- Make adding items to be backed up easy.
- The search feature for file restore is quick.
- The restore process is quick.
- Improvement in the accuracy of their documentation.
- Remove the amount of times you need to log in to view support info.
They are always friendly, knowledgeable and helpful. The support is easy to reach and the reaction times are on point. Several times I had called with my system being down and the person who answered the call would require a support rep call me back. Some of these call backs would be 1-2 hours later. When needed, the support will scale up to deliver the right support for the right cases. When asking for detailed information about a problem they always help you to understand the problem and the underlying causes better.
Do you think Cohesity delivers good value for the price?
Are you happy with Cohesity's feature set?
Did Cohesity live up to sales and marketing promises?
Did implementation of Cohesity go as expected?
Would you buy Cohesity again?