Concur Travel & Expense Review
November 17, 2015

Concur Travel & Expense Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Concur Travel and Expense

Concur Travel and Expense is being used by our organization for both booking travel and expense report completion.
  • Smart Expenses.
  • Concur Expense Pay.
  • Case/Help Ticket Responsiveness.
  • Speed of Service.
  • The site being down.
  • Compliance airfare, hotel, and car rental booking.
  • A great workflow and approval process.
  • Increased employee efficiency and time to do their other duties.
Concur can be justified by having as few as 100 employees. I believe the more employees you have, the more it can be justified. This system is extremely user friendly.

Evaluating Concur Travel and Expense and Competitors

Yes - EZ-X and better usability.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Analyst Reports

Concur Travel and Expense Support

ProsCons
Knowledgeable team
Kept well informed
Poor followup
Escalation required
Need to explain problems multiple times
Slow Initial Response
No - They charge too much.