Greatest T&E tool ever used
November 20, 2015

Greatest T&E tool ever used

Arnold Gunraj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Concur Travel and Expense

Concur Travel and Expense is the primary expense reimbursement tool used by our company. It is very robust and eliminates paper usage, and lost receipts. It also works well for managing company credit cards if implemented and effectively maintained. With proper implementation it allows us as a company to implement and maintain effective T&E policies and compliance. It has a great reporting tool to track spend. It is easy to edit, create and automate delivery. The reporting tool cut the hours spent on just running, formatting and emailing reports to several business partners by half an employee. It also works great for tracking spend and processing accruals.
  • Manages receipts really well..with appropriate rules.
  • Reporting tool exceptionally great.
  • Approval workflow and automated follow up.
  • Tracking credit card usage and excessive spends.
  • Can't remember any, important key is proper configuration and maintaining upgrades and research.
  • Increased policy compliance
  • Increased employee efficiency
  • Ability to track and report on spend across cities, countries, etc.
  • Home grown paper solution and Other credit card software
Able to handle volume, great customer service (technical team), and community knowledge sharing is great.
For small to large companies, it works great. It is scalable. Mobile, no excuse for report submission, can be done on the go on any mobile device.

Concur Travel and Expense Support

Ability to provide prompt support or escalate issues when level one cannot support the same.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Yes, when I asked for a specific configuration which was not available and they custom built my request and also allowed me technical access as an end user.