Using Concur to travel
July 22, 2020
Using Concur to travel
Score 7 out of 10
Overall Satisfaction with Concur Travel and Expense
Concur is pretty much use across the board for travel booking and expenses. We get management approval and then we booked our own travel, capture receipts and invoices, allocating them to the right categories and then provide reasons and other pieces of information. Ultimately it provides the full capability to book, expense and reconcile travel costs.
- Offering travel options
- Customising for company preferences
- Easy to use interface
- The expense interface takes some getting use to. If you use it often this should be easy, but for infrequent users it is sometimes a hit and miss to get things right and to address alerts. Cumbersome.
- Despite the manual upload of receipt images the process is very manual and takes a lot of effort to link to the appropriate expense. Would have thought an AI engine here would help?
- I struggle mostly with so many items in my booking list that are old and stale or was cancelled. Not sure if this is my company's policies but really difficult to find the stuff I want when we have old records spanning years that are shown with the current stuff.
- Travelers book their own travel - gives autonomy and flexibility.
- Theoretically less time spent waiting for an agent.
- You do your own expenses so again no middle man to get stuff wrong.
Getting people to do their own travel and expenses has been a big change and one that hasn't been successfully completed in my view.
I am not sure the benefit was entirely obtained. There are certainly a lot more frustrated users, and perhaps it leads to less travel because of the admin nightmare. I have certainly adjusted to trying to make sure I only do credit card transactions as these are simpler to administrate myself.
It is a good tool for people who travel frequently, but it is also best suited for very repetitive and simple travel plans. In our organisation there are specific rules for travel that is done "outside" of Concur because it is too complicated. This should make it clear that with airline policies and rules it is not a simple task to have a self service tool that actually works all of the time.