Great expense report functionality and solid travel search engine
November 27, 2021

Great expense report functionality and solid travel search engine

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense
  • Travel

Overall Satisfaction with Concur Travel and Expense

We use Concur Expense as our primary corporate card processing system and have recently added Concur Travel for our travel expenses. Our company is spread across 4 states and post-covid, travel has picked back up again, and Concur Travel gives us a convenient tool for searching and booking travel, not to mention the integration straight into Concur credit card reports.
  • Search feature
  • Integration with Concur
  • All-inclusive option
  • Learning curve
  • Not all expenses integrate perfectly
  • Cumbersome when booking for multiple travelers
  • Time saved creating credit card reports
  • Makes sales tax reimbursement easier (for us as a non-profit)
  • Streamlines travel with policies, booking, and receipts
We have not really used any other products similar to this.
We use Sage Intacct for our primary finance and accounting software and have integrated Concur with it. The Concur integration is not perfect but it is relatively straightforward and achieves the goal of getting credit card expenses (including travel) into our general ledger. It happens with a push-button trigger, works well most of the time, and creates entries the way we want (with employee name, vendor, etc).
Our company is large, agile, and spread out geographically, so an integrated credit card and travel solution give us the flexibility to purchase as needed, still gather the necessary financial information, and travel more conveniently, once again, while collecting the necessary financial information as easily as possible. The mobile app also makes working while on the go easier.
From an employee standpoint, it gives them an all-in-one travel search feature that is on par with most market options, while allowing for easier integration and syncing of receipts to expense reports. From an admin standpoint, this helps us too because there are more correct receipts and documentation and less chasing down we need to do.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

It works really well for booking single travel or even travel for other people, the only hurdle we have run into is that we often will have one person (project manager or such) booking travel for a whole team and it is less than ideal for that. It becomes cumbersome when used for multiple travelers. Otherwise, it works very well and is pretty easy to use. The only hurdle we've really faced is re-training people when they have been used to using Expedia/Hotwire/etc.