ConnectWise control keeps your business in control of your time and investment
June 11, 2019

ConnectWise control keeps your business in control of your time and investment

Ellen Kovacs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I own my own computer repair business. I find it useful in implementing remote support for the convenience of the customer. Many customers find it more convenient to say "Can you just log in and fix my problem?" This way, they don't have to set up for me to make the trip on site.
  • Ease of use. Just email the customer the customized link to set up the login session. No fumbling with the user having to type the link in the address bar.
  • Great outlook integration to email link.
  • Simple installation of the client software.
  • Easy file transfer.
  • Stores tools I commonly use to transfer immediately onto the user's computer.
  • When the client downloads to the user's computer, many times there's a "can harm this computer" warning, which can deter the user.
  • The "pre" join chat plugin could be more user-friendly for the user. This would make it easier to communicate with the user, even if you are already on the phone with the customer.
  • Could benefit from video chat during the login session.
  • Reduces cost on travel.
  • Reduces time for travel.
  • A selling point for some customers.
A scenario that is well suited for ConnectWise Control is when there's a quick fix solution to an issue the user is having. This avoids having to drive on site. A scenario that is less appropriate is when there's a poor connection, and the user is having issues retaining an Internet connection.

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Multi-platform remote control