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ScreenConnect

ScreenConnect

Overview

What is ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Learn from top reviewers

Used to be good bang for buck - now just another software sales company

Rating: 5 out of 10
January 24, 2025
Vetted ReviewVerified User
We primarily use SC for remote accessing our company machines, wake them up and run updates etc and provide remote support. Unattended Access is quite handy and do is support ...
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Verified user
Manager
ScreenConnect10 years of experience

Great Remote Access Tool!

Rating: 10 out of 10
January 23, 2025
Vetted ReviewVerified User
We use ScreenConnect for remote troubleshooting of our user machines in the field. We have a staff of about 30 and it makes accessing their computers when they have a problem ...
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Amanda Hood
Director - Information Technology
IT Director
UFCW 227
ScreenConnect4 years of experience

Remote Tech Support and Training using ScreenConnect

Rating: 10 out of 10
January 23, 2025
Vetted ReviewVerified User
I provide remote computer and mobile device training and troubleshooting. ScreenConnect makes my job much easier.
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Rick Castellini
Executive - Other
Owner
Grand Valley PC Partners
ScreenConnect10 years of experience

An affordable alternative with white label abilities

Rating: 8 out of 10
January 9, 2025
IncentivizedVetted Review
We use ScreenConnect to access and print to all of our corporate computers in the USA, India, and the Philippians.
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Verified user
C-Level Executive
ScreenConnect1 year of experience

Great Product Despite Security Flaws

Rating: 8 out of 10
October 25, 2024
IncentivizedVetted ReviewVerified User
We use ConnectWise ScreenConnect to support our internal staff while in the office or working remotely.
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Jonathan Armstrong
Director - Information Technology
Senior Systems Officer
Domino Machine
ScreenConnect10 years of experience
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Pricing

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ScreenConnect

ScreenConnect

N/A
Unavailable

What is ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

27 people also want pricing

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per year
What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Atera

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What is Atera?

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7
Avg 8.2
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Product Details

What is ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ScreenConnect Screenshots

Screenshot of the guest page, where end-users enter a code to join a session with a technicianScreenshot of connecting from a Windows machine to a macOS machineScreenshot of the Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of the Access view of the Host page, where a technician can connect to unattended machinesScreenshot of the toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ScreenConnect Video

ScreenConnect Integrations

ScreenConnect Competitors

ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, LogMeIn Resolve, and BeyondTrust Remote Support are common alternatives for ScreenConnect.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 10.

The most common users of ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 619)

Great Remote Access Tool!

Rating: 10 out of 10
January 23, 2025
AH
Amanda Hood
IT Director
UFCW 227 (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
ScreenConnect
4 years of experience
View profile
Return on Investment
  • Significantly reduces the number of machines that have to be brought back to central location, saving time and money and keeping our staff up and working

Remote Tech Support and Training using ScreenConnect

Rating: 10 out of 10
January 23, 2025
RC
Rick Castellini
Owner
Grand Valley PC Partners (Computer Software, 1-10 employees)
Vetted Review
Verified User
ScreenConnect
10 years of experience
View profile
Return on Investment
  • I've tried many remote services, but the licensing costs and simplicity make this important tool and affordable way to provide my services.
  • Having one tool that allows me to access any device using any platform is a game changer. No juggling different services to be able to access my customer's devices.
  • Again, my only negative has to do with getting my customer connected. Since my customers are not the most tech savvy, ScreenConnect requires too many steps for first time customers which leads to me not being able to help them because they can't get connected. On some of my remotes, existing and new customers, it can take up to 15 minutes for me to get them connected by trying to get them to find all the steps via the telephone...eats into my productivity.

Used to be good bang for buck - now just another software sales company

Rating: 5 out of 10
January 24, 2025
Verified User
Manager in Information Technology
Automotive Company, 201-500 employees
Vetted Review
Verified User
ScreenConnect
10 years of experience
Return on Investment
  • saved a little bit of travelling occasionally
  • Access to machines after hours to perform some tasks
  • lack of features that should have been builtin and clunky in some areas
  • hard to get approval to pay for additional features in software from management as it confuses everyone, why we need to pay more to have something that should have already been there

An affordable alternative with white label abilities

Rating: 8 out of 10
Incentivized
January 09, 2025
Verified User
C-Level Executive in Corporate
Computer Networking Company, 11-50 employees
Vetted Review
Reseller
ScreenConnect
1 year of experience
Return on Investment
  • If someone has an issue at our India office, we can log into their system from the US. No travel needed. No crazy expensive software needed. And no crappy Microsoft Remote Connect software to deal with.
  • The mobile app is easy to use and give us access to everything at any time, anywhere.
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