Amazing Customer Service and Tech Support
January 16, 2025

Amazing Customer Service and Tech Support

Dwight Bennett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Contractor Foreman

Pros

  • Customer Service
  • Tracking Tasks and To-Do's
  • Mobile App

Cons

  • There may be a specific feature that your company needs that Contractor Foreman does not provide. (Although they are constantly improving and adding features)
  • The program can be slow to load if you have a slower internet connection
  • No module for customer selections.
  • When running into issues, time is money. The quick and efficient customer service has saved us employee time in troubleshooting. No issue has put us at a stand still, it always gets resolved.
  • To-do lists work so seamlessly. In the past, to-dos could easily get missed and we would end up sending someone to site and they don't complete everything required. Having everything in a foolproof system means we don't lose money making multiple trips when the list of to-do's could have been completed in one trip.
the customer service is so top notch, that even if some of the features aren't as easy to figure out as the competitors, you are able to use the program with confidence. I never once felt like there was a problem I couldn't overcome, because I didn't have to overcome it. I just had to reach out to the customer support team.
Contractor Foreman is committed to not only update their software consistently, but they also are committed to adding new features as their clients request them. If there is a feature that they do not have, there probably is a plan to implement it in the near future. Our previous project management software actually stopped all updates.

Do you think Contractor Foreman delivers good value for the price?

Yes

Are you happy with Contractor Foreman's feature set?

Yes

Did Contractor Foreman live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Contractor Foreman go as expected?

I wasn't involved with the implementation phase

Would you buy Contractor Foreman again?

Yes

Contractor Foreman Feature Ratings

Plan markups & sharing
Not Rated
Document sharing
10
Issue tracking & punchlists
Not Rated
Photo documentation
10
Jobsite reports
Not Rated
RFI tools
Not Rated
Collaboration & approvals
Not Rated
Mobile app
10
Submittal design and management
Not Rated
Checklists
10
Change orders
Not Rated
Job costing
Not Rated
Cost databases
Not Rated
Cost calculator
Not Rated
Bid creation
10
Employment history
Not Rated
Job profiles and administration
Not Rated
Dashboards
10
Standard reports
Not Rated
Custom reports
Not Rated
Data exportability
Not Rated

Comments

  • Falak Naz Khan | TrustRadius Reviewer
    Hi Dwight, Thank you for taking the time to share such an amazing review of Contractor Foreman! We're thrilled to see that you’ve had a great experience with our platform and customer service team. Your kind words about our support and the ease of managing tasks and to-dos mean a lot to us—this is exactly the kind of feedback we aim for. We understand how crucial it is to resolve issues quickly, and we're glad that our team has been able to save you time and keep your projects moving seamlessly. It’s also fantastic to hear how the to-do list feature has streamlined your workflows and reduced inefficiencies—no more missed tasks or multiple trips! Your note about slow loading on slower internet connections and the absence of a customer selections module is greatly appreciated. We are constantly working on improving and adding features based on user feedback like yours, and we’ll definitely keep these in mind as we plan future updates. Thank you for recognizing our commitment to ongoing updates and improvements. It’s great to hear that this dedication stands out compared to your previous software. If you ever have suggestions or specific needs, feel free to reach out—we’re here to listen and grow with you. We’re honored to have you as part of the Contractor Foreman community, Dwight. Thank you for your trust and continued support! Best regards, The Contractor Foreman Team

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