Item: ContractZen
Rating: 8
Author: Michael Gardner

Use Cases and Deployment Scope

We use ContractZen to manage the contracts with our clients. This ranges from the history of the accounts, contract expiration and renewals as well as the value of each contract. Prior to using ContractZen, this was all done in an Excel spreadsheet.

Pros and Cons

Contract renewal notification
Tracking history of contracts
Knowing key client personnel

I would like one view of entire client history.
It would be nice to put the client information in once and then simply add on contract extensions in the same folder.

Return on Investment

Easier to manage contracts.
More contracts are being renewed on a timely basis.

Alternatives Considered

This is the first contract management system that we have used.

Key Insights

Do you think ContractZen delivers good value for the price?

Yes

Are you happy with ContractZen's feature set?

Yes

Did ContractZen live up to sales and marketing promises?

Yes

Did implementation of ContractZen go as expected?

Yes

Would you buy ContractZen again?

Yes

Other Software Used

Carbonite Backup for Microsoft Office 365

Usability

Good product.

Support Rating

They have always been very responsive to our needs, especially considering the time difference between us and customer support.

Likelihood to Recommend

This is a big step up from our use of an Excel spreadsheet to manage hundreds of clients. There is more functionality in the product than we are currently using. It would be useful to learn from others how they are using the tool as we might discover some improved efficiency that we haven't considered.

ContracZen Contract Management

Overall Satisfaction with ContractZen