Turning the organization into a customer experience hero
July 20, 2021
Turning the organization into a customer experience hero
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Conversocial
We use Conversocial to manage the flux of customer service inquiries and discussions from multiple social media channels so that we can change the customer experience, increase agent productivity and improve operational efficiency. It is an orderly, easily navigated platform for routing and answering social media customer inquiries and comments.
- Tracking and reporting of social events in real-time
- Provides a single conversation thread
- Stores all past interactions
- Syncing of customer data with existing CRM
- Searching for specific information through the conversation threads is tiresome
- Measures levels of engagement
- Fast and manageable workflow
- Increased customer value
- Clarabridge and Drift
Conversocial gives structure to social media management and keeps conversations running smoothly with interaction history for each customer and follower. The collaboration workflows allows quick sharing of information and creation of tasks for others.
Do you think Verint Messaging delivers good value for the price?
Yes
Are you happy with Verint Messaging's feature set?
Yes
Did Verint Messaging live up to sales and marketing promises?
Yes
Did implementation of Verint Messaging go as expected?
Yes
Would you buy Verint Messaging again?
Yes