Turning the organization into a customer experience hero
July 20, 2021

Turning the organization into a customer experience hero

Christine Sumner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Conversocial

We use Conversocial to manage the flux of customer service inquiries and discussions from multiple social media channels so that we can change the customer experience, increase agent productivity and improve operational efficiency. It is an orderly, easily navigated platform for routing and answering social media customer inquiries and comments.
  • Tracking and reporting of social events in real-time
  • Provides a single conversation thread
  • Stores all past interactions
  • Syncing of customer data with existing CRM
  • Searching for specific information through the conversation threads is tiresome
  • Measures levels of engagement
  • Fast and manageable workflow
  • Increased customer value
Conversocial gives structure to social media management and keeps conversations running smoothly with interaction history for each customer and follower. The collaboration workflows allows quick sharing of information and creation of tasks for others.

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The Conversocial self-learning prioritization engine uses analysis of historic responses and natural language processing to ensure we are dealing with what is important to the customers.
It is possible to connect with a Conversocial representative via messaging or use a form on their website to let them know how they can help you.
Today customers require immediate response to their queries and Conversocial enables teams to promptly address any issues to customers who are always on the go and deliver great customer experience through social media channels.