Overall Satisfaction with Conversocial
We use Conversocial to manage the flux of customer service inquiries and discussions from multiple social media channels so that we can change the customer experience, increase agent productivity and improve operational efficiency. It is an orderly, easily navigated platform for routing and answering social media customer inquiries and comments.
- Tracking and reporting of social events in real-time
- Provides a single conversation thread
- Stores all past interactions
- Syncing of customer data with existing CRM
- Searching for specific information through the conversation threads is tiresome
- Measures levels of engagement
- Fast and manageable workflow
- Increased customer value
Do you think Verint Messaging delivers good value for the price?
Are you happy with Verint Messaging's feature set?
Did Verint Messaging live up to sales and marketing promises?
Did implementation of Verint Messaging go as expected?
Would you buy Verint Messaging again?
The Conversocial self-learning prioritization engine uses analysis of historic responses and natural language processing to ensure we are dealing with what is important to the customers.
It is possible to connect with a Conversocial representative via messaging or use a form on their website to let them know how they can help you.