Great product with fantastic support. Unparallelled of recent with other software products I have used
January 05, 2017

Great product with fantastic support. Unparallelled of recent with other software products I have used

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrashPlan

We currently use Crashplan at our company. It has saved hours for some of our end users who have either had their computers completely infected to those who simply had some type of hardware failure. The ability to do this without end user intervention removes the complexity involved with restoring files for those individuals who are often on the road and or cannot be reached within a short distance of our office. The US being a large country, we ideally keep our remote users/sales team up and running as often as possible and get them up and running again after they have gone into some type of emergency.
  • Remote user backup.
  • Monitoring of users removing files from their PC.
  • Restores and upgrades of machines from Windows 7 to Windows 10 without sacrificing lots of time!
  • I think it really does a great job in many areas and [I] only think the reporting could get a little better.
  • Notifications that are sent to end users could be more clear.
  • Alerts to admins could be more clear for the end users that are out of sync.
  • It would take some calculating, but for the individuals who would have otherwise already lost files, the cost is probably priceless to them and slightly less than priceless for the business.
  • Head of sales guy losing lots of documents/target sales etc., it could have been a very expensive loss.
I have not used the product, but it appears to be in the same league as the Crashplan product. I tend to think Crashplan is better only because of naivete of the other product and the fact that the entire experience with Crashplan has been fantastic from setup to updating to usage. All have been great.
[It is well suited for] backups for remote users who are not regularly in the home office with storage. Crashplan does a great job here. It was an issue that our company was facing for a long time and now appears to be in a great place.

I believe for those who rarely connect to a network and for those who have very slow network connections or have horrible connections in their home office, to begin with, it might not be the right solution. One employee who uses a hotspot out of his home rarely backs his files up [and] over a few months he has not done a full backup.