TrustRadius
Datto headquartered in Norwalk, Connecticut offers cloud backup, disaster recovery, and continuity services.https://media.trustradius.com/product-logos/Xv/nk/SK0M7R91QD1E.PNGDatto -- Backup Disaster Recovery/Business Continuity, simply amazingDatto is an onsite appliance that provides complete failover should something happen to a server. I have lost files I use on my workstation that is saved on the server, and within minutes was able to have the corrupted files pushed back to the server from the Datto. Depending on the size of Datto a client goes with, they can provide coverage for a single server or a server with multiple VM and other workstations, if so desired.,Datto is an "All-In-One" failover protection for someone's business. It gives the owners peace of mind, as it backs up every piece of data housed on a server and stores that image, not only locally, but in the cloud as well. I have recently seen where a Client lost their server to a Motherboard failure, and actually forgot they had Datto, and upon calling us for a 911 fix we simply logged into their Datto and spun up a Virtual Copy of their Server before it crashed, and they were able to continue with their business for a few days like nothing had happened while we got their physical server back online. That is what is meant by Business Continuity. Datto is easy to set up and deploy. They create a "Mirror" image of a covered device (usually a server) every hour, and at the end of the day will send the latest image to the cloud for Offsite Backup.,Cons: If you go with the smallest Datto appliances, we have experienced some of these units overheating, as I do not believe they have a built-in fan. Fixing this usually requires moving the device where it can get better airflow. They are usually housed next to a server, but you have to keep in mind servers like other desktops have built-in fans, so even though the computer can take the room temp, a small Datto device may not find it so doable. My only other Con with Datto would be that at this point in time they are in the process of redoing their accounting, so with the invoices I used to get, it was very easy to validate charges, while the "new system" has all our appliances on multiple invoices to go through to validate correct charges. I can't think of anything else to put toward a Con for now.,10,Datto is an investment, but it's also an insurance policy against being down due to Server Issues, Human Error, Power Outage, Unexpected Updates or even Fire. With Datto, you have access to your company's data from an offsite location, all you need is the internet. It is hard to calculate what negative impact is in relation to ROI as, like I stated, it is an investment, but is also a way to continue with your business should something happen to your server. Nobody plans on crashing their car on a given day and being without wheels, just like nobody plans on their Server crashing and losing all their data on their server, but with Datto it's like the crash never happened. To really calculate ROI, you would have to know when you are going to be down and for how long, with or without a Datto backup solution. As for Positive, we have had a great experience educating our clients on this solution, as everyone wants some type of backup, and when we do our demo illustrating a server offline and spinning up the VM, they can't tell that it's a VM, and want that solution for their business.,Barracuda Backup,9,WatchGuard AuthPoint, Symantec Endpoint Protection, IT GlueSimple and reliable backup solutionDatto is in our organization to backup Windows (Server 2012 and 2016) and Linux servers. It is the primary backup system we use. Datto SIRIS device is used together with the Datto client as well as an older ShadowSnap agent. Datto provides both file and bare-metal restore capabilities as well as off-site replication. Most of our backup needs are filled by Datto.,Very easy to work with: web interface is extremely simple and documentation is readily available. Combines local and cloud backups in a single package, making implementation easy. Wide variety of restore options - download VHD, restore individual files, bare metal, virtualization in the cloud, and virtualization on the appliance itself. Performs automatic backup testing. Datto creates VMs from backups in its cloud and sends email notifications of VM boot process. While this feature should not completely replace manual backup testing, it is still very useful to check the integrity of the backups.,Money: Datto SIRIS is somewhat expensive. Sales model. Datto only sells SIRIS devices through third-party VARs, not directly. As the administration of the device is very simple, it can be hard to understand the need for VAR involvement. Notifications can be finicky. Datto can be configured to send various notification emails to administrators, but notifications do not always contain accurate information on the backup status.,10,Datto is used on a regular basis to restore file server files lost as a result of user error. Man-hours saved alone justify the cost of the Datto solution. I haven't used Datto in the DR scenario yet, but, based on tests, it will be invaluable in such a situation.,10,8,,Darktrace, Microsoft Office 365, Jamf ProA Complete Backup Service for AllWe provide Datto as a service to our customers, specifically companies in the Hospitality market. We send our customers the Datto devices, and we implement it and manage the backups to make sure that everything is working properly, and that our customers' data is up to date and secure. We value Datto especially for its business continuity functionalities that allow our customers to be covered and resolve any issues they might have in a timely manner when having a disaster scenario.,It does full image backups, which is its best feature, since it allows to do virtual machines restores when servers fail, either to run locally on the backup server or on the cloud. Being able to virtualize a server when it fails in just a few minutes and having the freedom and time to decide what to do next, whether you need to get new hardware or talk to a provider to assist in troubleshooting, it makes your life easier. The user interface to manage servers and configure settings is very user-friendly. It has many different restoration options. From simple file and folder restore over Windows Explorer, the option to perform local or cloud virtualizations, perform an image restore to a physical machine, export images as VMDK or VHD files, virtualize directly to ESX hosts... they have done a good job in providing many different restore capabilities that could suit everybody's needs. It can also be used as an effective tool to mitigate the effects of ransomware, since the recovery points taken are not affected and can be used to recover data after an attack. The Datto client supports all Windows versions, and there's a client for Linux and Mac as well. There's a functionality to backup share folders only, instead of doing the full image of the servers. They have ongoing support and specialists for disaster recovery scenarios.,The cloud transfer is not as efficient as it could be. When backups flagged to the cloud are queued, they don't get released individually, but you have to wait until the whole package gets transferred. This is especially bad if the bandwidth is not good enough, and this also affects the capacity of the devices, because the points flagged cannot be deleted by the retention, and the backup appliance could get full because of this. The account security for the user is not good enough. The users and passwords have to be created by another user, and there's no 2FA. As a partner, we do have that functionality, but the direct users don't have it available. There's not enough reporting, which would be useful for compliance. There's a need to be able to log the activities that a user does on a device, the restores performed, and updates on settings. This has not been covered yet. While there are enough people for support, sometimes the support team won't be as proactive as you would expect. They work within the limits of the functionalities of their tools, but they could get stuck troubleshooting the environments as a whole. Since the Datto client works with Windows features, other applications can affect the status of the client, but the support team has limitation in the way they troubleshoot these scenarios.,9,Datto has had a positive impact on our business because of the different type of services it provides. They have a product that works for any company. The small Datto devices can be affordable, but the larger ones, 18TB and up, might be too expensive for the type of hardware they sell. However, there's also the option of using your own hardware, and Datto provides their software to install. This is a good option to reduce costs while selling local backup appliances and making a good profit from it.,Solarwinds Backup and Dell EMC Avamar,Solarwinds Backup, Dell EMC AvamarDatto Suite of ProductsI am a 100% Datto shop. I use their PSA, RMM and the BCDR solutions that they have across the board. For a single entity freelancer, their suite of products just can't be beat. The products are the easiest to setup and maintain that I have seen in my experience, and their support is top notch. The single sign-on solution for all of their products makes it extremely easy for me to automate my business. Bottom line, this company not only SAVES me time and money, but their marketing solution to help you drip market on either social media or through email is phenomenal and actually MAKES you money. As a product, they do a great job but do an even better job for their partners. As a channel only company, their number one focus from day one was to help me grow my business using their products. I can't say enough good things about their products or ethics.,Business Continuity and disaster recovery. If you want to have the ability to have your business back up and functional within minutes if a disaster strikes, this device is for you. The PSA portion of their company is phenomenal. It's a one-stop shop that tracks all of your billing, products, and sales from the initial opportunity to the completion of the work. Their pricing model makes it a very affordable option for not only MSP's but the end user as well.,I really don't have any areas. This may sound silly, but I'm not lying when I say it. lol,10,Positive: Easy to sell product Positive: Easy to make MRR on this product with high margins,StorageCraft Cloud Backup, Rubrik and Veeam Backup & Replication,Microsoft Office 365, ConnectWise Control (formerly ScreenConnect)Hassle Free backup that actually comes with good support!My company resells Datto to some of our clients. We rolled it out less than a year ago alongside one of their competitors and have found that Datto consistently outperforms the competition. We get fewer issues on the Datto clients, and the issues are often resolved by support before we even notify them that we missed a backup.,Reliable image based backup with cloud replication,Entry level BDR does not do encryption at rest... this is really the only complaint I have with Datto, but it's a big one... This should be a "permission to play" feature on EVERY BDR in the industry at this point.,10,We finally found a way to stop being buried by backup tickets... Datto just works, and we get to spend our time working on other things... It's hard to calculate the actual ROI of fewer BDR tickets, but my techs are happy and working with customers instead of back-end BDR noise.,eFolder Backup and ShadowProtect SPX,Code42 (formerly CrashPlan), Skype for Business, IT GlueDatto RMM great for the Small in-house IT teamI am an in-house IT manager and a team of one. Thankfully the majority of my infrastructure is in the cloud but like I said: a team of one. Datto is my RMM and my source of information on my computer hardware. This solution is in the cloud and allows me to manage my computers from anywhere.,Information on computer hardware. Allows the creations of user-defined fields: so helpful. Great reporting tools.,Modernize the interface and streamline it. It feels like there are a lot of clicks to get to commonly used areas. More user defined fields (not a deal breaker).,9,I can operate from anywhere and so can my users. See how hardware is performing and be proactive.,Datto and your peace of mindWe currently use Datto as a backup and Disaster Recovery solution for many of our clients. Datto allows for backup on premise and to their datacenters allowing you to quickly recover from data loss or a disaster that may impact your business. In an age of crypto malware, Datto allows for peace of mind when protecting your data.,Backup your data. Allows you to turn on a virtualized environment in case your servers are lost or destroyed. Quickly recover from data loss due to malware or user error.,Speed in which the initial back is made. Datto Nas devices should allow for more shares to be supported. Better user interface in their dashboard.,10,For a business that has been hit by crypto malware, [this is worth] the price of the business. Peace of mind knowing that all your files are protected all the time. Very easy to setup and once it's installed there is no hassle.,ShadowProtect SPX, Acronis Backup Cloud and Veritas Backup Exec,Acronis Backup Cloud, ShadowProtect SPX, Carbonite Server BackupDatt-oh-noOn its face, Datto appears to provide the BCP and DR readiness an organization may need for backing up and protecting their systems. When it works, it works great.,Ability to snap shot a machine. Rapid, point-in-time recovery protecting against ransomware. Bare metal restores,Customer service is horrible. They completely shift support to the MSP so you can't contact their engineers directly. No visibility into problems with the unit for the owner/customer. Again, forcing reliance on an MSP for support issues.,3,Thus far the impact has been negative and the ROI is negative. The product has not been doing all of the things it was advertised to do. Hard to rely on a product that is supposed to synchronize your data offsite but has been failing for two years but it does not tell you where the problems lie.,Zerto Virtual Replication,Zerto Virtual Replication, Unitrends Recovery Series Backup Appliance, Carbonite Server BackupDatto - Reliable & Cost-effective Solution for Small to Mid-sized BusinessesMy organization resells, implements and supports all Datto solutions as part of a managed service or professional services agreement. We have found the most success in small to mid-sized companies with small IT departments, and even smaller IT budgets. The Datto appliance is a great BCDR appliance that has the ability to quickly spin-up a downed server on the Datto appliance or in various cloud environments.,Datto's RoundTrip service, which is an external hard drive provided by Datto to expedite the transfer of larger data sets to the Datto Coud. This can also be used for outages and if replication falls behind. Reporting - Datto does a nice job with the Backup Report page which displays information on a per-agent basis for Screenshots, Forced Backups, Scheduled Backups, Last Screenshot, Last Successful Backup Screenshot Verification - this feature boots and screenshots recovery points created by associated agent. This way, it can ensure that the agent will boot successfully in a restore.,The installation of Datto can be tricky without experts.,9,Datto has had a positive impact with our small customers.,Barracuda Backup,CommVault, Veeam Backup & ReplicationDatto Worry Free Business Continuity at its best!We are using the Datto Siris and Datto NAS in our office and we sell all the Datto line to our clients. Datto is our Business Continuity Solution. The biggest reason we have stayed with Datto is because it just works. We have had to run off of a server virtualized on our Datto Siris for more than a month due to parts issues with one of our servers and the Datto performed just as if it was the server and continued to perform backups hourly.,Server Virtualization! Datto is fast in virtualizing your servers it is backing up. We have had clients up in 12 minutes after a dual hard drive failure. Support is usually fast. We don't have to call support often but when we do they have been easy to contact with little wait time. Alerting! The Datto sends alerts to our PSA. The ticket creation is very important to us and the Datto works very well with our PSA.,The only con is the price. I would like to see better margins for reselling the product. We include managing the Datto in our monthly and though we don't have a lot of issues with the Dattos, we do have a dedicated engineer that monitors them so we have a lot invested in offering the Datto line. Otherwise, there is no other con!,10,Everything with Datto has been positive. We now have a real Business Continuity Solution that we can stand behind and know that when that emergency happens we will be the hero's when we get the client back up and running in less than 15 minutes from a fatal crash. Our clients have trusted us for 16 years and with the Datto products in our portfolio we know we won't let our clients down when it comes to safe guarding their data. Datto Drive is the perfect alternative to Drop Box and mainly for security reasons. We trust Datto, Drop Box not so much!,Datto - Puts The Mind at EaseI have implemented Datto appliances at numerous clients and they are one of the leading BDR appliances on the market. The killer feature of the Datto appliance is the ability to quickly spin up a downed server on the Datto hardware. This minimizes downtime while repairing the failed server.,All servers are backed up at the image level. This means they are capable of virtualizing or spinning up the server on the Datto appliance in times of outage. Built on the reliable StorageCraft software, they are very reliable, hands-off back-ups. Once setup and configured, the jobs go off and backup the resource without much intervention. Spinning up a downed server on the Datto hardware appliance means very minimal downtime for business-critical servers.,Datto hardware can be very pricey. The appliances have processors and memory to spin up production servers on-the-fly so it is essentially purchasing another server vs. a BDR appliance only. The hardware comes with a warranty that must be manually renewed. Other competitors provide devices that do not include warranties vs. an ongoing subscription and hardware refresh. The hardware runs with StorageCraft as the underlying software. Datto does not produce and maintain their own code for the backup process.,7,Positive: backups auto-verify their job to determine if the server is "bootable". This provides compliance clients with the ease-of-mind of knowing their servers are restorable. Positive: hands-off, minimal time needed to manage and administer the backups and appliance. Negative: appliance is very pricey as the hardware is much higher end than most BDRs.,Barracuda Backup,Barracuda BackupDatto Backup ReviewWe are a reseller of Datto. Datto is used for backup and true disaster recovery. Backups and restores are very easy/quick and the appliances check backup integrity nightly (including spinning up of VMs on the appliance itself and sending an email of completion). Cloud management of this product in a multi-tenant environment is straightforward and time saving for our engineers.,Backups/restores Cloud replication Meets compliance and regulatory requirements,Datto is one of the more expensive solutions out there (often cost prohibitive) Sales people are pushy and often rude No refresh cycle (like Barracuda),5,True BDR (local or in the cloud) solution Easy to use Very expensive compared to competitors No refresh cycle,,Barracuda Backup, Symantec Backup ExecIf only I could backup myself with Datto as wellOur Datto device is used to backup all IT servers. This includes our onsite Exchange server, MSSQL server and file server. It covers a variety of physical and virtualized servers. The Datto covers our backup and disaster recovery requirements and gives us far more capabilities than our previous solution while also being far easier to use.,Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine. Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me. Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.,Occasionally backups which get restored can have an issue when being unmounted. A recent update has provided a simple way to fix this should it occur.,10,Onsite virtualization enabled us to continue to operate while a replacement server was setup. Without the Datto our previous solution had not possibility to help us out in the interim. The downtime would have cost us far more than the annual cost of the Datto. The average time to restore a file from our file server has gone from hours to minutes which saves precious IT time working on more productive items.,Symantec Backup Exec,Hyper-VGreat backup software comes at a great price!I have been using datto SASS for email backup for about 100 users. This is across 3 domains. I have been using this solution for about one year and the client has been satisfied. Will definitely use with other clients.,Multiple points of backup Customer support Product training,Integration of services Local or at least southeast Asian support,10,Security brought about by offsite backup Ease of use Lower cost brought about by less admin involvment in backup,Vembu NetworkBackup,Carbonite Server Backup, Vembu VMBackup, G Suite Backup,40,2,Email security Email backup Less admin work,Less archiving of emails Less space used Less chance of accidental email deletion,Image backup Cloud backup Disaster recovery,10,Yes,Product Features,Used other similar products as Datto with on premise and cloud hybridDatto - The Backup Solution to UseWe use Datto in house to back up our data. We have 13 servers being backed up hourly by an SP2000 device which we have had for several years. We find this image based solution the best solution when it comes to backups. Not only can we go back to restores every hour, but we can go back to the first image we created of the server. Granted, this is not an archive as some people view backups. That's a whole different ballgame, but for what it is, Datto gives us peace of mind that our data is backed up consistently and properly.,Great imaged based backup Hourly incrementals for very granular restore capabilities Good support,While support is good, they have increased in size very quickly, and a lot of the lower support now involves them sending you links, instead of working with you directly to resolve the issue. Pricing can be tricky and expensive, especially for smaller businesses. Some of the smaller units seem to go offline more than expected.,8,Datto has increased our backup revenue due to it just working with less management required. The downside is having to fix a lot of the issues ourselves, or escalating an issue which can take time. This does put a dent in revenue.,Continuum, Veeam Backup & Replication and Carbonite Server Backup,DxContinuum, Veeam Backup & Replication, Carbonite Server Backup, Carbonite, Acronis Cloud BackupDatto is the set it and forget device of Backup and Disaster Recovery.We implement only Datto Technologies to handle all of the backup and disaster recovery needs for all of customers. We are a Managed Services Provider and find both the ease of implementation, day to day monitoring to be second to none. It takes away a lot of stress knowing that Datto has our back.,Datto backups just work. Rarely do I ever need to worry about backups not running, failing, or not properly backing up. Datto is pretty much a set it and forget device. Datto offers screenshots of systems that have been previously backed up. This takes away a lot of stress, wondering whether or nor our servers will be able to be restored should disaster strike. We can just check the screenshots an know that our backups are ready to restore at a moments notice. If it turns out that you do need to reach out to Datto support, they are some of the best, most knowledgeable support staff I have ever had the pleasure of dealing with. They are quick, friendly, and know their Datto Technologies. Datto Backup systems are ridiculously easy to setup. Just follow some prompts and you will be backing up in no time.,If I had to choose a con, I would like the ability to receive alerts when my offsite backups are more than 24 - 48 hours out of date.,10,Datto is a worthwhile investmant that will only save you stress and possible loss of revenue in the future. If a mission critical server goes down, and you have it backed up with a Datto Device, you can rest easy knowing that you can have that server back in very little time.,AppAssure and Unitrends Recovery Series Backup Appliance,VMware ESXi, VMware vCenter Server, Amazon Elastic Compute Cloud (EC2)Datto is AMAZING ( the best)We are using Datto to backup multiple servers. Is it being used across the whole organization.,.Instant virtualization locally, In less then 5 minutes you can have a server running on the Datto Ability to Export VMDK and VHD Agent-less and integration with a Hypervisor,Backup windows 2016 with shadowsnap agent (currently not supported) HyperV integration,10,Datto has helped us to be a trusted name in assuring customers we can deliver in any DR situation.,Veeam Backup & ReplicationDatto in the real world.We are currently using the Datto SIRIS to back up about 10TB of data. This includes servers, virtual servers, and NAS devices. We keep a week of backups onsite with the unit and several weeks/months offsite. The Datto interface allows us to check the status of all backups at a glance which is extremely helpful.,Centralized management of all backups. Local and offsite syncs. Local and cloud virtualization.,Service has to be managed by a reseller which is hit or miss in regards to quality of service. Hardware can be sluggish at times.,6,Monthly service cost is pricey. Less resource time monitoring backups.Datto from the outside looking in!!We actually sold Datto to clients that utilized our services and also worked to implement it within those clients' organizations. I had only little experience with it during my time at the company. It did provide good recovery solutions for these clients and operated with good functionality,Datto worked very well with image level backup and recovery within a virtual environment. Datto was also very easy to use and made performing backups and restores quite simple.,The installation of Datto could definitely be a little more fast tracked and easier to understand. Customer service/support could definitely use improvement.,7,Definitely helped our support and customer service within the company. Provided another solution for our customers when looking to implement a solid backup and recovery system.,Veeam Backup & Replication, Symantec Backup Exec and Tivoli Continuous Data Protection for Files,Veeam Backup & Replication, VMware ESXi, Avamar
Windows, Linux, Mac
Datto
47 Ratings
Score 8.2 out of 101
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Datto Reviews

Datto
47 Ratings
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Score 8.2 out of 101

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Mike Hernandez profile photo
Score 10 out of 10
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Datto is an onsite appliance that provides complete failover should something happen to a server. I have lost files I use on my workstation that is saved on the server, and within minutes was able to have the corrupted files pushed back to the server from the Datto. Depending on the size of Datto a client goes with, they can provide coverage for a single server or a server with multiple VM and other workstations, if so desired.
  • Datto is an "All-In-One" failover protection for someone's business. It gives the owners peace of mind, as it backs up every piece of data housed on a server and stores that image, not only locally, but in the cloud as well.
  • I have recently seen where a Client lost their server to a Motherboard failure, and actually forgot they had Datto, and upon calling us for a 911 fix we simply logged into their Datto and spun up a Virtual Copy of their Server before it crashed, and they were able to continue with their business for a few days like nothing had happened while we got their physical server back online. That is what is meant by Business Continuity.
  • Datto is easy to set up and deploy. They create a "Mirror" image of a covered device (usually a server) every hour, and at the end of the day will send the latest image to the cloud for Offsite Backup.
No question about it-- if you have a business with employees, you need a backup solution, and there is none better than Datto. If your business has a computer or server that houses data that you rely on for day to day operations, you need Datto. The costs businesses face of being hit with a virus, human error, act of God, server issues, power outages, or even unexpected updates versus the cost of Datto, is a no brainer. Just think what your company would lose if it couldn't access its data for an hour, a day, or a week. In today's marketplace, simple backups with tape drives or external drives are not good enough and provide absolutely no failover should the server go offline for whatever reason.
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Score 10 out of 10
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Datto is in our organization to backup Windows (Server 2012 and 2016) and Linux servers. It is the primary backup system we use. Datto SIRIS device is used together with the Datto client as well as an older ShadowSnap agent. Datto provides both file and bare-metal restore capabilities as well as off-site replication. Most of our backup needs are filled by Datto.
  • Very easy to work with: web interface is extremely simple and documentation is readily available.
  • Combines local and cloud backups in a single package, making implementation easy.
  • Wide variety of restore options - download VHD, restore individual files, bare metal, virtualization in the cloud, and virtualization on the appliance itself.
  • Performs automatic backup testing. Datto creates VMs from backups in its cloud and sends email notifications of VM boot process. While this feature should not completely replace manual backup testing, it is still very useful to check the integrity of the backups.
The main drawback of the Datto devices is the cost. As devices are very easy to configure, even small businesses should not have any problems implementing a backup solution by Datto. I would expect that a very large business with complicated backup requirements will need more flexibility than the Datto solution can provide but personally I have yet to see such a use case. Most small, medium, and even large businesses are able to afford Datto and should find it a very good backup solution.
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Score 9 out of 10
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We provide Datto as a service to our customers, specifically companies in the Hospitality market. We send our customers the Datto devices, and we implement it and manage the backups to make sure that everything is working properly, and that our customers' data is up to date and secure. We value Datto especially for its business continuity functionalities that allow our customers to be covered and resolve any issues they might have in a timely manner when having a disaster scenario.
  • It does full image backups, which is its best feature, since it allows to do virtual machines restores when servers fail, either to run locally on the backup server or on the cloud. Being able to virtualize a server when it fails in just a few minutes and having the freedom and time to decide what to do next, whether you need to get new hardware or talk to a provider to assist in troubleshooting, it makes your life easier.
  • The user interface to manage servers and configure settings is very user-friendly.
  • It has many different restoration options. From simple file and folder restore over Windows Explorer, the option to perform local or cloud virtualizations, perform an image restore to a physical machine, export images as VMDK or VHD files, virtualize directly to ESX hosts... they have done a good job in providing many different restore capabilities that could suit everybody's needs.
  • It can also be used as an effective tool to mitigate the effects of ransomware, since the recovery points taken are not affected and can be used to recover data after an attack.
  • The Datto client supports all Windows versions, and there's a client for Linux and Mac as well.
  • There's a functionality to backup share folders only, instead of doing the full image of the servers.
  • They have ongoing support and specialists for disaster recovery scenarios.
Datto is a reliable tool because of its business continuity capabilities. Any company that worries about having downtime (because of hardware failures, natural disasters, human errors) would value having Datto's devices. Being able to get your systems up and running within minutes, locally or from the cloud, when a disaster happens, is an amazing functionality.
Even for smaller companies that cannot afford to have a local appliance, Datto has also considered a different type of service, Direct to Cloud, which allows customers to purchase space only for cloud, and gives the same continuity options as the appliances.
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Justin Weller profile photo
January 31, 2019

Datto Suite of Products

Score 10 out of 10
Vetted Review
Reseller
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I am a 100% Datto shop. I use their PSA, RMM and the BCDR solutions that they have across the board. For a single entity freelancer, their suite of products just can't be beat. The products are the easiest to setup and maintain that I have seen in my experience, and their support is top notch. The single sign-on solution for all of their products makes it extremely easy for me to automate my business. Bottom line, this company not only SAVES me time and money, but their marketing solution to help you drip market on either social media or through email is phenomenal and actually MAKES you money. As a product, they do a great job but do an even better job for their partners. As a channel only company, their number one focus from day one was to help me grow my business using their products. I can't say enough good things about their products or ethics.
  • Business Continuity and disaster recovery. If you want to have the ability to have your business back up and functional within minutes if a disaster strikes, this device is for you.
  • The PSA portion of their company is phenomenal. It's a one-stop shop that tracks all of your billing, products, and sales from the initial opportunity to the completion of the work.
  • Their pricing model makes it a very affordable option for not only MSP's but the end user as well.
Well Suited for security, ransomware detection, and the ability to recover from disaster. There are no situations where this product is less appropriate. This company has at least ONE product in their suite that can help you.
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Alex Farling profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
My company resells Datto to some of our clients. We rolled it out less than a year ago alongside one of their competitors and have found that Datto consistently outperforms the competition. We get fewer issues on the Datto clients, and the issues are often resolved by support before we even notify them that we missed a backup.
  • Reliable image based backup with cloud replication
Any MSP customer who has a server needs Datto on it...
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Jason Rojas profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
I am an in-house IT manager and a team of one. Thankfully the majority of my infrastructure is in the cloud but like I said: a team of one. Datto is my RMM and my source of information on my computer hardware. This solution is in the cloud and allows me to manage my computers from anywhere.
  • Information on computer hardware.
  • Allows the creations of user-defined fields: so helpful.
  • Great reporting tools.
If you are a team of one and need to manage and support your users, this allows you to remote in and control your machines as if you had local Windows infrastructure in house. I can use remote support when they need me and I can see when a computer is utilizing too many resources before my user tells me.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use Datto as a backup and Disaster Recovery solution for many of our clients. Datto allows for backup on premise and to their datacenters allowing you to quickly recover from data loss or a disaster that may impact your business. In an age of crypto malware, Datto allows for peace of mind when protecting your data.
  • Backup your data.
  • Allows you to turn on a virtualized environment in case your servers are lost or destroyed.
  • Quickly recover from data loss due to malware or user error.
It's well suited in small, medium, and large businesses or enterprises. It can backup your server infrastructure all the way down to the desktop. It also backs up email and all Microsoft Office 365 applications with the ability to quickly recover. Datto, while a great product, may not be appropriate for home backup setups.
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Kevin Hutchinson, CISSP profile photo
August 30, 2018

Datt-oh-no

Score 3 out of 10
Vetted Review
Verified User
Review Source
On its face, Datto appears to provide the BCP and DR readiness an organization may need for backing up and protecting their systems. When it works, it works great.
  • Ability to snap shot a machine.
  • Rapid, point-in-time recovery protecting against ransomware.
  • Bare metal restores
If it worked like it is designed then it would be a great product. The customer with which I am currently engaged was unaware of issues that have existed since 2016 and they were never revealed by the MSP. Luckily for the customer they have not experienced a significant event as it would have had a major impact on their ability to recover.
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No photo available
Score 9 out of 10
Vetted Review
Reseller
Review Source
My organization resells, implements and supports all Datto solutions as part of a managed service or professional services agreement. We have found the most success in small to mid-sized companies with small IT departments, and even smaller IT budgets. The Datto appliance is a great BCDR appliance that has the ability to quickly spin-up a downed server on the Datto appliance or in various cloud environments.
  • Datto's RoundTrip service, which is an external hard drive provided by Datto to expedite the transfer of larger data sets to the Datto Coud. This can also be used for outages and if replication falls behind.
  • Reporting - Datto does a nice job with the Backup Report page which displays information on a per-agent basis for Screenshots, Forced Backups, Scheduled Backups, Last Screenshot, Last Successful Backup
  • Screenshot Verification - this feature boots and screenshots recovery points created by associated agent. This way, it can ensure that the agent will boot successfully in a restore.
Datto is highly recommend for smaller environments (less than 5 TB of Front End Data) with limited IT staff and resources.
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Stana Steen profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
We are using the Datto Siris and Datto NAS in our office and we sell all the Datto line to our clients. Datto is our Business Continuity Solution. The biggest reason we have stayed with Datto is because it just works. We have had to run off of a server virtualized on our Datto Siris for more than a month due to parts issues with one of our servers and the Datto performed just as if it was the server and continued to perform backups hourly.
  • Server Virtualization! Datto is fast in virtualizing your servers it is backing up. We have had clients up in 12 minutes after a dual hard drive failure.
  • Support is usually fast. We don't have to call support often but when we do they have been easy to contact with little wait time.
  • Alerting! The Datto sends alerts to our PSA. The ticket creation is very important to us and the Datto works very well with our PSA.
Every company with data should have a Datto period. Either a Datto Siris or a Datto NAS for small workgroup type businesses. With moving to the cloud our small clients are utilizing the Datto NAS instead of purchasing a server for files sharing. This is an economical solutions for small businesses to safe guard their data and have easy access to it.
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Derek Schroeder profile photo
Score 7 out of 10
Vetted Review
Reseller
Review Source
I have implemented Datto appliances at numerous clients and they are one of the leading BDR appliances on the market. The killer feature of the Datto appliance is the ability to quickly spin up a downed server on the Datto hardware. This minimizes downtime while repairing the failed server.
  • All servers are backed up at the image level. This means they are capable of virtualizing or spinning up the server on the Datto appliance in times of outage.
  • Built on the reliable StorageCraft software, they are very reliable, hands-off back-ups. Once setup and configured, the jobs go off and backup the resource without much intervention.
  • Spinning up a downed server on the Datto hardware appliance means very minimal downtime for business-critical servers.
For large companies that are willing to invest the money in a Datto, they provide superior image-level backups of servers. They provide the option of minimal downtime with the ability to run servers on their own hardware as virtual machines.
Read Derek Schroeder's full review
No photo available
December 22, 2017

Datto Backup Review

Score 5 out of 10
Vetted Review
Reseller
Review Source
We are a reseller of Datto. Datto is used for backup and true disaster recovery. Backups and restores are very easy/quick and the appliances check backup integrity nightly (including spinning up of VMs on the appliance itself and sending an email of completion). Cloud management of this product in a multi-tenant environment is straightforward and time saving for our engineers.
  • Backups/restores
  • Cloud replication
  • Meets compliance and regulatory requirements
Ideal solution for a business with several Hyper-V instances, as Datto is the best (as far as I'm concerned) at restoring them. The appliance can live boot the VMs on the appliance itself as well as in the cloud. Datto is a great BDR solution if money is not a concern.
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Matthew Fex profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our Datto device is used to backup all IT servers. This includes our onsite Exchange server, MSSQL server and file server. It covers a variety of physical and virtualized servers. The Datto covers our backup and disaster recovery requirements and gives us far more capabilities than our previous solution while also being far easier to use.
  • Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
  • Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
  • Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.
Datto works well for smaller shops that just need something that will work without needing a great deal of day to day work on it. I only login to the device periodically to see where we stand on space and occasionally when we need to restore something. The offsite datacenter backup which is hosted by Datto works well for us particularly as we do not have our own offsite tech to use. In larger departments other solutions will possibly win out based on required features and setups but for the 1-10 man IT departments the Datto solutions fit in well.
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Franz Josef Bautista profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
I have been using datto SASS for email backup for about 100 users. This is across 3 domains. I have been using this solution for about one year and the client has been satisfied. Will definitely use with other clients.
  • Multiple points of backup
  • Customer support
  • Product training
Backup, business continuity, virtualization
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Rob Rotundo profile photo
Score 8 out of 10
Vetted Review
Reseller
Review Source
We use Datto in house to back up our data. We have 13 servers being backed up hourly by an SP2000 device which we have had for several years. We find this image based solution the best solution when it comes to backups. Not only can we go back to restores every hour, but we can go back to the first image we created of the server. Granted, this is not an archive as some people view backups. That's a whole different ballgame, but for what it is, Datto gives us peace of mind that our data is backed up consistently and properly.
  • Great imaged based backup
  • Hourly incrementals for very granular restore capabilities
  • Good support
Datto is good for all sizes businesses from small to large. Sizing the unit and pricing can get tricky for some clients. Especially when it comes to the offsite sizing and pricing. Datto is really good for all businesses. I don't know of a scenario where it isn't unless you're talking backing up a Citrix environment. You'll probably need a different solution in order to handle the processing power needed for a Citrix environment.
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Michael Kerzner profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We implement only Datto Technologies to handle all of the backup and disaster recovery needs for all of customers. We are a Managed Services Provider and find both the ease of implementation, day to day monitoring to be second to none. It takes away a lot of stress knowing that Datto has our back.
  • Datto backups just work. Rarely do I ever need to worry about backups not running, failing, or not properly backing up. Datto is pretty much a set it and forget device.
  • Datto offers screenshots of systems that have been previously backed up. This takes away a lot of stress, wondering whether or nor our servers will be able to be restored should disaster strike. We can just check the screenshots an know that our backups are ready to restore at a moments notice.
  • If it turns out that you do need to reach out to Datto support, they are some of the best, most knowledgeable support staff I have ever had the pleasure of dealing with. They are quick, friendly, and know their Datto Technologies.
  • Datto Backup systems are ridiculously easy to setup. Just follow some prompts and you will be backing up in no time.
If you have a business and rely on servers and PCs for your day to day business, you simply must have a Datto device. You never want to be caught in a situation where a server pops and your data is just gone. With a Datto device, you will never lose sleep again wondering whether your data is safe.
Read Michael Kerzner's full review
Romeo Popa profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
We are using Datto to backup multiple servers. Is it being used across the whole organization.
  • .Instant virtualization locally, In less then 5 minutes you can have a server running on the Datto
  • Ability to Export VMDK and VHD
  • Agent-less and integration with a Hypervisor
I would recommend datto to any business. Their products can support 2-user companies up to enterprises. Great product.
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John Hamas profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source
We are currently using the Datto SIRIS to back up about 10TB of data. This includes servers, virtual servers, and NAS devices. We keep a week of backups onsite with the unit and several weeks/months offsite. The Datto interface allows us to check the status of all backups at a glance which is extremely helpful.
  • Centralized management of all backups.
  • Local and offsite syncs.
  • Local and cloud virtualization.
Datto works well for environments that are not very resource intensive in regards to servers. If there were a major incident, I wouldn't depend on Datto being able to run the environment. It works well for backups, but not as a DR solution.
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Kevin Belonzi profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
We actually sold Datto to clients that utilized our services and also worked to implement it within those clients' organizations. I had only little experience with it during my time at the company. It did provide good recovery solutions for these clients and operated with good functionality
  • Datto worked very well with image level backup and recovery within a virtual environment.
  • Datto was also very easy to use and made performing backups and restores quite simple.
Datto is definitely well suited for environments that are heavy with virtual infrastructure and are in need of a disaster recovery plan.
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About Datto

Datto is a provider of comprehensive backup, recovery and business continuity solutions used by thousands of managed service providers around the world. The vendor says their 200+ purpose-built cloud and family of software and hardware devices provide total data protection everywhere business data lives. Additionally, Datto says it is the only vendor that offers end-to-end recoverability and single-vendor accountability.

Datto Features

Has featureHybrid Virtualization
Has featureCloud-connected Storage
Has featureCloud-to-Cloud Backup
Has featureLocal & Cloud Virtualization

Datto Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Datto sells 100% through the channel. Specifically, Datto partners with managed service providers (MSPs). The MSPs then sell direct to small and mid-sized businesses, worldwide.

Datto Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Datto Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No