January 20, 2017
Score 10 out of 10
Overall Satisfaction with CrashPlan
We use CrashPlan for all our managed customers (Mac shops). We use it back up hundreds of users/devices including server or client workstation data, depending on our client needs and budget.
- Great return on investment
- Good image impact when we can perform a disaster recovery
- Scalable to keep growing revenue and customer base
Their support is how any customer support should be: friendly, knowledgeable, responsive and efficient. They make it happen like no one else. Every time I called, the first person I talked to in minutes eventually solved the problem.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We experienced an issue with a secondary node server. We looked for one hour for the cause with no results. We picked up the phone and the technician was able to isolate the issue very quickly after listening to what steps we had already looked into. He trusted us and was able to check logs, understand them and find a fix using terminal command in minutes. Impressive.