Go champions!
January 20, 2017

Go champions!

Cedric BARNET | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CrashPlan

We use CrashPlan for all our managed customers (Mac shops). We use it back up hundreds of users/devices including server or client workstation data, depending on our client needs and budget.
  • Continuous incremental backup
  • Reduplication and compression that really limits the storage needs
  • File level restore
  • Dashboard reliability
  • Client interface
  • Easier upgrade process
  • Great return on investment
  • Good image impact when we can perform a disaster recovery
  • Scalable to keep growing revenue and customer base
I like Crashplan's centralized nature and flexibility with support for all platforms. Their support has been the best of all other competitors' solutions.
I recommend CrashPlan to my friends, colleagues, customers and pretty much everybody that has data to back up on a computer or server. Their different plans (including free for local backups) are appealing for any scenario.

CrashPlan Support

Their support is how any customer support should be: friendly, knowledgeable, responsive and efficient. They make it happen like no one else. Every time I called, the first person I talked to in minutes eventually solved the problem.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We experienced an issue with a secondary node server. We looked for one hour for the cause with no results. We picked up the phone and the technician was able to isolate the issue very quickly after listening to what steps we had already looked into. He trusted us and was able to check logs, understand them and find a fix using terminal command in minutes. Impressive.