Item: Creatio
Rating: 10
Author: Bryce Willard

Use Cases and Deployment Scope

Creatio is used primarily as an order management platform. Creatio has helped our organization centralize order management to a primarily platform that can be easily managed and allows us to generate accurate KPI's that can easily be reported on.

Pros and Cons

Customer Service
Ease of Use
Easy Implementation

Package Delivery
Historical Reporting

Return on Investment

Time

Key Insights

Do you think Creatio delivers good value for the price?

Not sure

Are you happy with Creatio's feature set?

Yes

Did Creatio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Creatio go as expected?

I wasn't involved with the implementation phase

Would you buy Creatio again?

Yes

Likelihood to Recommend

Creatio's CRM platform is great for order, lead, and account management. The system has given our sales and customer service teams more time to focus on their respective tasks and less time on organization.
Creatio has a wide variety of different reporting tools that work very well. However, they do have limitations. That being said, the R&D team is hard at work every time to further develop these tools.

A Great Mix of Innovative and Intuitive

Overall Satisfaction with Creatio