Item: Culture Amp
Rating: 9
Author: Verified User

Overall Satisfaction with Culture Amp

Use Cases and Deployment Scope

Our use case was an engagement survey and it wasn't really a business problem per se, but we want to grow and we know team member engagement is at the heart of growth and so we wanted to take a baseline inaugural employee engagement survey.

Pros and Cons

Pros

So once our employees took the survey, it was incredibly easy to read the results, mine the data, break it out by any area where we had at least five respondents. So the individual answers were confidential, but we could roll up and get a really good sense for different departments.

Cons

So I think that the integration was a little bit challenging and I think that could have been solved with a different level of maybe more concierge customer service. So rather than telling us how to use the software to address each issue, actually sharing screens going side by side and either helping us do that or do it for us.

Return on Investment

This has helped our business objectives. It's difficult to measure because we have had less turnover and it's one of many things that we did, but I do believe that giving our employees a voice, listening to what they had to say and then using the software also gives you recommendations for different strategies depending on what the engagement issues are and using those strategies. We have consistently shown our team members that we listen to what they have to say, their voice matters, and then we take action and it's been very powerful.

Usability

So I would give it a 10 once it is integrated, but because the integration was a challenge and I found the customer service to not be concierge level enough, I would have to lower it to an 8 for that reason.

Alternatives Considered

I've used other products like IBM Kenexa as well as about 10 different engagement surveys. I've also used things like SurveyMonkey and Microsoft Forms and Culture Amp for companies that want to make decisions using better data. I would say Culture Amp was far and away better. Culture Amp stacks up and blows the competition away with the level of data you can dig into without being able to see what individuals set.

Key Insights

Do you think Culture Amp delivers good value for the price?

Yes

Are you happy with Culture Amp's feature set?

Yes

Did Culture Amp live up to sales and marketing promises?

Yes

Did implementation of Culture Amp go as expected?

Would you buy Culture Amp again?

Yes

Likelihood to Recommend

So I think it's very well suited to companies that have some IT support, integration support, because once it's integrated, it is excellent. It met all of our needs.

Comments

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Culture Amp Review