CustomerSuccessBox: An all-round work-station with still more potential
September 02, 2021

CustomerSuccessBox: An all-round work-station with still more potential

Gavin Thomas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CustomerSuccessBox

CustomerSuccessBox is being used by the Customer Success Team on a daily basis as a complete workstation.
  • All-in-one workstation.
  • Product usage reports and analytics.
  • Task management.
  • Quick add logs/tasks directly from the account page, this will save a lot of loading time and effort.
  • Software load speed.
  • Enable progress tracking for the team with health scores.

Do you think CustomerSuccessBox delivers good value for the price?

Yes

Are you happy with CustomerSuccessBox's feature set?

Yes

Did CustomerSuccessBox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CustomerSuccessBox go as expected?

I wasn't involved with the implementation phase

Would you buy CustomerSuccessBox again?

Yes

All-around a good workstation product.
Not involved
Well suited if you work with a SaaS product where you need to constantly analyze the usage pattern and analytics to ensure customer success.

CustomerSuccessBox Feature Ratings

Product usage
9
Help desk / support tickets
Not Rated
NPS surveys
7
Sponsor tracking
Not Rated
Customer profiles
7
Automated workflow
8
Customer health scoring
9
Customer segmentation
8
Customer health trends
9
Engagement analytics
8
Revenue forecasting
6
Dashboards
8
API
9
Integration with Salesforce.com
Not Rated