Item: CustomerSuccessBox
Rating: 10
Author: Gajanan Sonune

Use Cases and Deployment Scope

CustomerSuccessBox has been used by our customer-facing team to manage customers, identify risks, and determine upsell triggers.

Pros and Cons

It helps my team see the health of customers well.
As a marketing person, we have automated emails sent to our successful customers for a case study and I am able to manage that with CustomerSuccessBox.
It's been used by the entire company across multiple departments like customer success, account management, customer support, and customer marketing.

Due to our large number of customers, sometimes it takes time to load.

Return on Investment

Overall, upsell has increased by 15 percent
Automation has helped us reduce an account to CSM ratio

Alternatives Considered

This is the first time we have used any customer success software.

Key Insights

Do you think CustomerSuccessBox delivers good value for the price?

Yes

Are you happy with CustomerSuccessBox's feature set?

Yes

Did CustomerSuccessBox live up to sales and marketing promises?

Yes

Did implementation of CustomerSuccessBox go as expected?

Yes

Would you buy CustomerSuccessBox again?

Yes

Usability

I can't find any major issues.

Support Rating

I haven't found anything major. They are doing fine.

Likelihood to Recommend

It is absolutely suitable for customer success teams which are B2B SaaS companies with more than $1M revenue and who want to set up customer success departments for a scalable and repeatable model.

Best customer success software

Overall Satisfaction with CustomerSuccessBox