Efficient online survey platform with amazing features
June 30, 2021

Efficient online survey platform with amazing features

David Braun | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dacima Survey

Dacima survey is a top-notch must used survey platform available in the marketplace to easily have surveys on any things. Dacima Web Survey is the most advanced web survey software allowing me to create simple survey cross-sectional (single time point) surveys or follow-up (multi-time point) surveys. It also allows the creation of online surveys, forms, polls, quizzes, and questionnaires by just logging into the site very easily. It is playing a significant role in our organization by providing efficient services.
  • I have been using Dacima Survey frequently in my organization and it has been a great find for me as well as for my organization as we can handle all these questionnaires very easily.
  • Dacima Survey is composed on FDA 21 CRF and has all these trials and audits which makes the credentials and authenticity of it on another level.
  • It offers excellent and smart features [for] less money.
  • There is a problem I am facing while using the platform is their customer service. They are very slow when it comes to responding to queries.
  • The representative that they allotted me to have chat with was unprofessional. He did not even know about his own platform. He managed to exit the chat without providing any reasonable solution to the problem. That makes the situation worse as there is no such availability of support to actually listen to the problem carefully.
  • Efficient survey editing options.
  • Multiple campaigns management.
  • Advanced automation.
  • It is best for the business to more rely on customer experience and pools to make changes in their strategy accordingly.
  • It is also very much [based] on marketing and customer satisfaction which gives all the details and feedback of people signed up on the platform.
It is an outstanding platform that comes with highly developed features. The most amazing features that I like the most that I can easily manage anonymous questionnaire and quizzes by just logging onto the platform on any device, like I can create forms and quizzes with a token via email or sms using smartphone or computer.

Do you think Dacima Survey delivers good value for the price?

Yes

Are you happy with Dacima Survey's feature set?

Yes

Did Dacima Survey live up to sales and marketing promises?

Yes

Did implementation of Dacima Survey go as expected?

Yes

Would you buy Dacima Survey again?

Yes

We are totally based on customer satisfaction and customer feedback. The best feature that stands out that people can anonymously add their feedback and comments on different services without compromising their identity which is a great find and helpful for customers too. Support needs a lot of changes, [but] other than [that], it is a complete platform. I would definitely recommend this to other businesses to have in their ecosystem to have better customer feedback service and to have a great outcome from it.