Great RMM tool for fast resolutions to issues.

I use Datto RMM extensively every single day. The RMM agent console has the following tools: 1) Take a screenshot of the users' display. 2) Access the services 3) VNC remote 4) RDP remote 5) command prompt, power shell prompt 6) Restart/Power 7) detailed use reporting 8) access to the files on the device 8) registry editor access 9) run quick jobs 10) Event viewer 11) Splashtop remote access 12) drive/disk information 13) a web remote access tool There are even more than I listed. It is an incredibly valuable tool that allows us to support our customers and go beyond expectations. Scenario 1) A local user is locked out of their windows computer, but it is on and connected to the internet. Solution: I used the command prompt tool in the RMM, which has Supervisor level access, and was able to use the net user tools and reset the user's password and unlock their account. Scenario 2) A user is moving to a new device and needs certain software. Solution: we have the installer files on the server. I used the RMM, connected to the client's new workstation, and uploaded the installer files to her desktop. I connected via one of the remote tools and was able to install the software.