The most simple and scalable RMM in the market
Updated October 01, 2021

The most simple and scalable RMM in the market

Pablo Magliola | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Datto RMM

Datto RMM is our main LOB application. It's used across the whole organization, mainly by the technical department but also by the accounts and sales teams for reporting and asset management purposes. Datto RMM is purely designed for MSPs with automation and scaling in mind, as it allows to apply of every policy or job to devices across all the managed sites.
  • Monitoring
  • Patch Management
  • Remote control
  • Scripting management
  • It lacks job templates which could allow bundling multiple components (pre-made scripts)
  • Customized dashboard widgets
  • Integration with DeskDirector
  • Automation
  • Patch management
  • Remote control
  • Device management
  • Monitoring
  • It has reduced our support costs significantly
  • Allowed us to add great value to our service offering
  • Documentation became easier as it allowed us to standardize configurations across multiple sites
Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need in there without the need to create, script or figure it out for yourself. If you can't find exactly what you're looking for, you'll very likely find something that can be easily copied and modified to your needs.

Integration with both Autotask and ConnectWise Manage for two-way ticketing and asset management works seamlessly.

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Datto RMM is a great tool for MSPs of all sizes. Its design allows for scalability and it's been built with automation in mind.

It does a great job with patch management for Microsoft as well as with 3rd party apps.

Datto's ComStore is updated regularly with new components which allow application installation and uninstallation, monitoring and other pre-packed scripts. The best part is it will allow for anyone with only basic scripting knowledge to achieve great results automation-wise.