Datto: great price, great features, but agent software can be unstable
June 10, 2022

Datto: great price, great features, but agent software can be unstable

Jacob Boyce | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Datto RMM

We use Datto for a variety of tools. The most used feature is remote access to their machines for troubleshooting. We also use it as an inventory tool, a remote scripting tool, and a simple data gathering. This really helps us get away from using a local AD server for pushing out changes to the machine since the machines simply need the agent installed and an internet connection.
  • Script jobs are easy to write up and quick to push out.
  • It gathers a lot of data regarding the machine.
  • We find ourselves with a good deal of machines where the Datto agent software simply stops working and requires a reinstall. Very annoying and getting worse.
  • More information about the machine would be nice, such as HDD/SDD model number.
  • Remote access
  • Pushing remote scripts
  • I've always had an RMM tool being used with our company, so I don't know what life was like for them beforehand. It's a massive time saver for sure. No more going to homes/desks when we can do it remotely with this tool. I think the cost is well worth the time saved.
I feel like we only scratched the surface with what ConnectWise Automate (formerly LabTech) could do. I don't remember seeing Connectwise have the ability to auto-update or install apps automatically for you from a selection of managed apps. I do love the simplicity of scripting things in Datto and the component store, which is basically just a marketplace for pre-made scripts, is nice. If someone else has already done the work of writing a script you want, why not share it with all?

Do you think Datto RMM delivers good value for the price?


Are you happy with Datto RMM's feature set?


Did Datto RMM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Datto RMM go as expected?


Would you buy Datto RMM again?


Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.