Item: Dayforce
Rating: 8
Author: Janet Dazman

Overall Satisfaction with Ceridian Dayforce

Use Cases and Deployment Scope

Dayforce HCM is used for our payroll, HR, time sheets and scheduling of our 9 companies. This is a time saving tool that helps me do my job in an efficient and timely matter. Do our review for our stores is quick and easy.

Dayforce HCM makes my job easier and quicker

Pros and Cons

Pros

Payroll system is very easy to use.
The app for Dayforce keeps our employees up to date on their schedules.
MyHR is easy to use and enter new employees.

Cons

The customer service needs work.
Tech support has some issues with back log on incidents.
Too many updates that don't always help, cause more issues with the system.
They are improving the customer service with each new update.

Return on Investment

It has made it easier to keep track of OT hours and to limit OT hours
Better able to see who is signing in and out

Alternatives Considered

I have never worked with any other system. But I find it very benefical to making my job easier to do. Having everything in one place and being able to review, makes my job easier.

Likelihood to Recommend

We are having issues with getting anyone to answer our incidents.

They are getting better at reviewing the issues that we have out standing, but they still have some issues that need to be worked on.

They have worked on the their response time, and have improved over the last couple of years.

Dayforce Feature Ratings

Using Ceridian Dayforce

Users and Roles

5 -

At our head office 5 people use different features with in Dayforce.

Business Processes Supported

Payroll
HR
Operations

Innovative Uses

None
None
None

Likelihood to Renew

Evaluating Ceridian Dayforce HCM and Competitors

Products Replaced

Yes - We went Dayforce to be able to see all the information in one grouping and did not have to go to several different applications to view the same information.

Key Differentiators

Price
Product Usability

Ceridian Dayforce HCM Implementation

Implementation Rating

I was not here at the time, but I understand that it was fairly basic implementation.

Implementation Details / Implementation Partner

Don't know

Implementation Phases

Ceridian Dayforce HCM Support

Support Rating

We have an outstanding issue with dayforce.

Dayforce Customer Support Pros and Cons

Pros	Cons
Knowledgeable team Problems get solved	Escalation required Need to explain problems multiple times

Using Ceridian Dayforce HCM

Usability

The program is very easy to use, we have a few people that are not great with a computer and they are able to use Dayforce.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

payroll
on-boarding

Mobile Interface Availability and Impressions

Yes

Comments

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Joe Maggisano
commented 10 years ago
Hi Janet, Thank you for your honest feedback. I am very sorry to hear about your experience to date with Ceridian customer support. We take pride in consistently providing exceptional service. Your Customer Success Manager will be following up with you personally this week to address any issues you currently face and to make sure your customer experience going forward lives up to the high standard we set for ourselves.

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