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DemandTools - Offered a swift solution to a longstanding issue.
December 19, 2020

DemandTools - Offered a swift solution to a longstanding issue.

Bilal Comertpay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • MassImpact
  • Find / Report ID's
  • AddressVerify

Overall Satisfaction with DemandTools

It is used as a solution to our phone system, Bolt, for Salesforce. By formatting the data in Salesforce, we were able to achieve meaningful comparisons between the inbound number and our customer base, allowing us to intelligently route calls to specific groups, salespeople or automated responses, transforming the experience from the customer's perspective.
  • Mass Updates of data to achieve a set goal
  • Formats existing data in mass to restructure the data for use with a particular system or software package
  • Formats changes as they come into salesforce on the fly so data integrity can be maintained
  • From my perspective, all seemed relatively straight forward.
  • Its the sort of tool you set and forget, after the initial setup, we rarely play with the pre-established rules, as other systems draw from this formatted data.
  • DemandTools has allowed us to extract the full potential of other software packages we already owned, but had never configured correctly as we had messy and unformatted data sets in the main customer files.
If you have unformatted data and wish to reshape it into clean and formatted data sets for other applications like mass mailouts, address comparisons for logistics or other similar applications, I can highly recommend this as a solution. Validity (the company we purchased this through) also should be noted here, our positive experience with the software is also a testament to the professionalism and experience offered by the team at validity, we were very satisfied with the results. So satisfied... I have taken the time to write this review as we were in a real difficult position before we found this offering.