Best thing ever, if we knew...
June 21, 2018

Best thing ever, if we knew...

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dentrix

Dentrix is the backbone of our dental office. Our whole office uses it from front to back. This product always has updates for new features or bug fixes.
  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
  • We didn't think the reminder system was enough for our business... there need to be ways to be reminded of the patient's needs.
  • Electronic claims was a little complicated and we stopped using that feature.
  • There tend to be glitches, but they are always fixing that. The GURU runs VERY slow and doesn't prove to be a good tool for visual education.
  • Dentrix is a good solid platform to use and we rely heavily on it.
  • Dentrix is so advanced and has lots to offer, but we don't know half of what it can do.
  • It is a nice thought that there are many 3rd party applications that work with Dentrix to give you a broader and more fulfilling way to run your business.
Unlike Cloud-based products, this is nice because it has the ability to have a back up in multiple locations; on and off-site. Sometimes, based on your computer stats, it can start to run slowly until the cache is cleared or old x-rays are deleted. This is avoided in a cloud-based product. However, "The biggest difference between these two systems is how they are deployed. Cloud-based software is hosted on the vendor's servers and accessed through a Web browser. On-premise software is installed locally, on a company's own computers and servers."
Dentrix proves to be a great dental software program with loads of features to make your life easier; whether it be in the front or back office. We look forward to all the new updates coming our way that will help simplify Dentrix.
On the other hand, there are SO many features and no one to train you in depth about any of it! We have asked numerous times to get a basic demo on how to get information such as putting in a new patient, adding insurance, running reports etc. Stuff that we already know. Their training are also very basic and never (even when you ask) will they help you go into all the features, they say there are manual and training guides online. How are we supposed to know everything it does and how to use it!