Dentrix implementation at large hospital system
February 25, 2020

Dentrix implementation at large hospital system

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dentrix

Dentrix is used across our entire organization as the dental electronic medical record of choice. While we are an Epic shop in general, Dentrix seemed to better fit our current needs for our dental specialty. Our dentists chose this over "Wisdom"(Epic's module), due to maturity of that module at the time.

Pros

  • Focus on dental specialty.
  • Support.

Cons

  • Dated system.
  • User interface.
  • Lots of IT support overhead.
  • Met the needs of the business.
We have worked with both Epic's Wisdom module and Dentrix independently. For us, Epic's platform was beneficial from an IT support standpoint as all other practices/specialties use Epic. Our dentists chose to use the Dentrix platform over Epic's due to specific functionality that better met their needs at the time. Epic is however making strides in their module, and should now be considered as it seems more competitive.
We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.

Do you think Dentrix delivers good value for the price?

Not sure

Are you happy with Dentrix's feature set?

Yes

Did Dentrix live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dentrix go as expected?

No

Would you buy Dentrix again?

Yes

Dentrix focuses on the needs of dental practices, and makes it a good candidate for smaller organizations. Larger enterprises should consider integration with other systems, and the complexity involved there. The system also looks and feels a little dated due to the user interface. A modern interface and rebranding would be a nice-to-have.

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