Desk.com Makes Support more trackable
Updated December 18, 2014
Desk.com Makes Support more trackable
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
Our Support team, until we launched Desk.com, never had numbers to back up their performance for how many cases they had and how they were being handled. They also did not have the ability to easily prioritize customers. Since the launch of this new product we have connected it to our CRM and are able to prioritize cases as well as attach them. Our salespeople have a better understanding of where the customer is in the sales cycle and can make the sales cycle much smoother now.
- Easy to use
- Connects to your CRM
- Business Reporting
- Easy Integration
- Lead Information being pushed to CRM
- Case Tracking by Employee
- Better Definition of workload
The big turn off to this product was the price and poor integration to existing systems. We were in the process of launching a new CRM and needed a tool that would work well with this new tool. Desk.com is a partner and works closely where Zendesk did none of that