Item: Dialpad Connect
Rating: 7
Author: Marisa J. Levy

Overall Satisfaction with Dialpad

Use Cases and Deployment Scope

Dialpad is used by most of our team, who don't use or don't need to use Salesforce. Dialpad is great for team inboxes. I, myself, am an operator for 4 departments' call lines. Dialpad makes it easy to see where a phone number was calling, so I know what to expect when I reach out to the user. Furthermore, Dialpad makes transferring calls EXTREMELY easy. The app is also buggy but a great extension, and an easy way to use Dialpad while out of the office and on my cell phone. I also like the "do not disturb" feature as well.

Pros and Cons

Pros

Call transfers.
"Do not disturb" feature.
Status.

Cons

Dialpad is often glitchy, and instead of ringing my app on my phone, it will ring my cell phone directly, leading to many confusing & awkward phone calls from users.
Dialpad lacks an ability to leave a pre-recorded voicemail, like some of its competitors offer.

Return on Investment

Dialpad was the first telecom platform I used and I found it very user-friendly.

Alternatives Considered

FastCall

FastCall is best when used in conjunction with SalesForce, which isn't always needed. Dialpad also allows me to have the app on my phone, which is good.

Other Software Used

Slack, Facebook for Business

Likelihood to Recommend

Dialpad is great for teams! It allows multiple users access to one inbox, as an operator. This feature is lacking from some of its telecom competitors. Furthermore, Dialpad is great for folks who mostly work from home/from their cell phones, since they do have a mobile app. Lastly, Dialpad is great for businesses that may not have a CRM or a super powerful one, since it is, and can be used as, a standalone platform.

Comments

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Dialpad is a user-friendly telecom!