Item: Dialpad Connect
Rating: 9
Author: Giorgia Cifani

Overall Satisfaction with Dialpad

Use Cases and Deployment Scope

We use Dialpad across the entire organization. We love the desktop app but we especially love the mobile app. It’s so easy to stay connected with our customers even while we are traveling. The best part is how we can also use it to chat with clients and partners via text messages.

Pros and Cons

Pros

SMS messages are free.
Voicemail messages are extremely easy to retrieve even from the mobile app.
Voice quality during the call is excellent.

Cons

The international availability is lacking. It would be great that would be offered in other countries as well.
The web conference solution with Uberconference could be implemented better together.
There should be a time limit notification on how many minutes I have left every month.
The information on the time limitation my account holds currently it is not very findable or user-friendly.

Return on Investment

I get to take care of customer service calls thanks Dialpad. This way my customers are always able to contact me no matter where I am in the world.
My Happy customers stay with me for a long time, especially when they are able to connect me whenever they need to!

Alternatives Considered

Google Voice

I started with the free version of Dialpad in my business so I didn’t have to put a commitment down like Skype or Google Voice in order to have my own number. Skypes’s connection is not always clear, Dialpad is perfect. All the time.

Support Rating

I only had to contact support once since I had this service and I was able to get the answer to my question right away thanks to their prompt response.

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

Google Hangouts, Zoom

Likelihood to Recommend

I think this is a great solution for Solopreneurs, small businesses that are constantly on the go, and for companies that don’t want to tie themselves to the use of land lines. The flexibility of this service is perfect for people that need it sporadically too. It works so much better than Skype or Google Voices.

Comments

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Dialpad is wherever you go.