Calls & texts made easy
September 12, 2019
Calls & texts made easy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad
We use it for all our calling and texting needs, both on the desktop app and mobile app. It's used by our entire company. It helps us be able to call/text when we're away from our desks. It also allows us to text from our work line vs personal cell.
Pros
- Texting - you can do it from your work number.
- Barging - Coaching Groups allow managers to barge calls without their team members knowing (makes reps less nervous).
- Sell - you can identify filler words.
Cons
- SLIGHTEST delay - but this is actually helpful because it makes reps pause so they don't interrupt clients.
- Initially, when we brought on Dialpad we didn't have the greatest internet causing a lot of connectivity issues. But now that the internet is fixed/faster, we've had no problems.
Do you think Dialpad Ai Voice delivers good value for the price?
Not sure
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes
Comments
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