Calls & texts made easy
September 12, 2019

Calls & texts made easy

Melissa Hirsch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad

We use it for all our calling and texting needs, both on the desktop app and mobile app. It's used by our entire company. It helps us be able to call/text when we're away from our desks. It also allows us to text from our work line vs personal cell.
  • Texting - you can do it from your work number.
  • Barging - Coaching Groups allow managers to barge calls without their team members knowing (makes reps less nervous).
  • Sell - you can identify filler words.
  • SLIGHTEST delay - but this is actually helpful because it makes reps pause so they don't interrupt clients.
  • Initially, when we brought on Dialpad we didn't have the greatest internet causing a lot of connectivity issues. But now that the internet is fixed/faster, we've had no problems.
SalesLoft just didn't compete. They had an additional tool called ZipWhip (for texting) which worked 50% of the time. SalesLoft also didn't have a mobile app.
Their CSM & Support team is super responsive and quick to provide suggestions.

Do you think Dialpad Ai Voice delivers good value for the price?

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It just gets the job done and is easy to use.