Item: Dialpad Connect
Rating: 8
Author: Antonio Botta

Overall Satisfaction with Dialpad

Use Cases and Deployment Scope

I use Dialpad in the Sales Department with my company. I mainly use it in connection with Salesforce to contact potential customers.

Return on Investment

A lot of calls
A lot of sales
Sometimes Dialpad crashes but rarely happens.

Alternatives Considered

Talkdesk

I used both Talkdesk and Dialpad, both of which are really valid. I am a simple user and I am comfortable with both in the sales business. Maybe Dialpad compared to Talkdesk crashes more times.

Support Rating

Beacause is a good softw fast, easy to use but sometimes crashes

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Not sure

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Connect again?

Yes

Dialpad is a great platform to call quickly, it is both effective and efficient. Dialpad has a very good connection with Salesforce to call customers, but also to be used to contact colleagues from other departments. With Dialpad you can really make many calls from a sales point of view.

Comments

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Dialpad for a sales department is very good